Driftsleder

OPERATIONS MANAGER with strong organizational and e-commerce experience Would you like to become part of a dynamic and international e-commerce environment and help us build a state-of-the-art operations structure which will help us grow more rapidly in the future? Apply now and join our great team at DANISH ENDURANCE ®! We are looking to fill this newly created position as our Operations Manager at the Copenhagen office. WHAT CAN YOU EXPECT FROM THE JOB? ? ? ? A compelling leadership role reporting directly to the Chief Commercial Officer. Substantial room to shape and define your position. A culture that fosters innovation and encourages the implementation of new ideas including AI and automation. ? ? ? Collaborative work across functions to streamline operations. Opportunities for professional development in our rapidly growing company. An inclusive and supportive work environment characterized as informal and friendly. AREAS OF RESPONSIBILITY ? Manage and develop a growing team of currently 5 virtual assistants based in the Philippines, overseeing their activities across key functions including Customer Service, Listing Creation, Issue Resolution, Sales Support, and Content Management. ? ? Managing a smaller team at the Copenhagen office. Act as a liaison between the Copenhagen office and the remote team members, ensuring effective communication and alignment of goals. ? ? Develop, refine, and formalize workflows to optimize operational efficiency. Monitor key performance indicators (KPIs) to track operational efficiency and quality and identify areas for improvement. ? ? Establish and maintain Standard Operating Procedures (SOPs) across departments. Challenge existing practices, driving continuous process improvement initiatives and push the AI agenda. QUALIFICATIONS ? ? ? ? ? ? ? Degree in Business Administration, Operations Management or similar Proven experience and understanding of the e-commerce sector (ideally Amazon) Minimum 2 years of experience in managing an outsourced virtual team (call center, or similar) Exceptional organizational skills with an eye for detail and structure. Proficient in project management. Analytical mindset with the ability to interpret data and draw insights. Strong interpersonal skills with the confidence to engage with internal and external stakeholders HOW TO APPLY? Please send your application letter and CV in one document to [email protected] We will review applications on an ongoing basis, the sooner you apply, the better. WHO IS DANISH ENDURANCE ®? DANISH ENDURANCE® is a global endurance & outdoor brand within e-commerce. With a focus on Danish design and sustainable manufacturing in Europe and Asia, we are a young high-growth company, with a flat structure and a friendly, dynamic working environment. We are a truly international team consisting of 60 professionals with 25 different nationalities based in Copenhagen at Holmen and Gramrode near Horsens. We have a scalable and unique business model, our ambitions are sky-high, and we strongly believe that everything is possible. Read more about DANISH ENDURANCE® at