Front Office Manager

As the Front Office Manager at 1 Hotel Copenhagen, you'll lead the front-of-house team alongside the Director, making sure everything runs smoothly and that guests have an unforgettable arrival and departure experience. Your role will include setting service standards, training, and ensuring the team is hitting all the right goals. If you are a problem solver with strong communication skills and a passion for hospitality, we want you! Experience with hotel property management systems and opening experience is a bonus. 

About you… 

• Proven experience in managing day-to-day operations of a Front Office Department, preferably in a luxury hotel setting. 

• Strong leadership skills, with the ability to supervise and coach Front Office Agents, Concierge, Bell, and Guest Relations. 

• A can-do attitude with a smiley nature, always ready to go the extra mile to ensure exceptional guest experiences. 

• Ability to handle guest complaints and requests promptly and professionally. 

• Experience writing performance reviews and providing corrective feedback. 

• Skilled in training, coaching, and developing the Front Office team. 

• Strong organizational skills to manage department meetings, labor, and payroll reports. 

• Ability to collaborate with other departments like Food & Beverage and Housekeeping to ensure guest satisfaction. 

• Excellent communication skills with guests, management, and team members in both English and foreign languages. 

• Proficient in using hotel management systems and ensuring accurate guest data entry. 

• Knowledge of yield management and cost controls. 

• Flexibility to meet the demands of a 24-hour operation. 

About us…   

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:   

• Designed by Nature work environment.   

• Competitive salary package with included pension and health insurance benefits.   

• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!   

• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.   

• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!   

• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at SH Hotels & Resorts.