Head of People Operations

Our People Team strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think "that’s where I want to work one day!" before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on people experience driven by operational excellence across the entire employee lifecycle.

As Head of People Operations, you will oversee the team responsible for all our behind-the-scenes people-related processes and tasks, ensuring that Trusties globally have a positive experience end to end. This includes the pre-boarding, onboarding and offboarding experience; being the first point of contact for people-related queries; maintaining accurate data in our HR system; and owning people-related processes, procedures, compliance and controls; all the while seeking smart ways to be as efficient and accurate as possible through automation and AI.

What you'll be doing:

• Leadership: Ensure timely, accurate and people-centric execution of day-to-day tasks and processes by the People Operations team of 3, including global HR system management, contract and document creation, benefits support and administration, immigration and visa administration, and policy and handbook maintenance.


• People processes: Lead on key people processes from an operational perspective (such as annual salary review, performance review and promotions).


• Policies: Work with internal stakeholders to define and implement relevant policy and process updates in each of our entities, ensuring that all processes are thoroughly and clearly documented and maintained, and the team is trained accordingly.


• Compliance and controls: Define and oversee periodic people-related controls, supporting with internal and external audits to ensure policy and process accuracy and compliance.


• Business process optimisation: Own people-related business process mapping and optimisation, proactively finding ways to embed automation and AI where possible.

Who you are:

• You bring proven experience in a senior People Operations, HR Shared Services, or People Experience leadership role, ideally within a fast-paced, international environment.


• You have a strong track record of leading global HR operations, including HR controls, processes, and policies.


• You have experience working in an international environment, preferably in a global company. 


• You’ve been a key player in driving HR system transformation, and are comfortable working across vendors, stakeholders, and business units to implement new tools and workflows.


• You’re excited about the opportunity to embed AI and automation into core people processes and have a natural curiosity for innovative, tech-enabled solutions.


• You are detail-oriented and structured, with a strong sense of accountability for process, documentation, and controls.


• You are an empathetic and empowering leader, capable of developing, supporting, and inspiring a high-performing team.


• You’re known for your organisation and execution skills 


• You have a collaborative, solutions focused mindset


• You are fluent in English, both written and verbal.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 


• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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