Hospital Automation Network Solution Specialist

Hospital Automation Network Solution Specialist 

For our Danish team we are looking to hire a Hospital Automation Network Solution Specialist who will be responsible for providing troubleshooting, training and technical support for Masimo customers within Denmark, occasional travel to other regions, and remote support. Primary duties involve working on Proof of Concepts, key account support and further enhancing hospital automation solutions within key accounts. When scheduling permits, you may also perform installation of the company's network based patient monitoring and other systems using LAN/WAN, WLAN and VLAN topologies in various hospital environments. 

Duties & Responsibilities:

• Assist in presales proof-of-concept (POC) activities
• Implement service sales strategies;
• Assists with product sales and proposals as requested;
• Identify potential Customer training issues and propose solutions;
• Be the customer advocate for all matters involving Service for Hospital Automation Solutions;
• Provides entire supplied system technical expertise and participates in technical training;
• Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved;
• Supporting/troubleshooting system problems;
• Receive and respond to telephone calls and emails from key accounts and end users;
• Document all complaints and failures per the Masimo Quality System;
• Initiate repair/replacement of failed and/or defective products;
• Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing;
• Plans and implements the installation of networked based systems.
• Works with the clinical team to install and test systems;
• Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation;
• Has a complete and thorough knowledge of the product and contributes to the development of new concepts, theories and principles to enhance existing and new product design;
• Conducts Biomed/IT training on Masimo systems;
• Works on multifaceted problems that may require new and creative thinking to complete the project;
• Utilizes good judgment within broad policies and practices to complete established goals and maintains flexibility to allow changes;
• Acts in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management;
• Function as an additional resource to the Tech Support team as needed for systems assistance;
• Able and willing to work in hospital environments
• Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support
• Must be available for occasional international travel

Minimum Qualifications:

• Three or more years of Enterprise network experience;
• Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment;
• In depth knowledge of IEEE 802.11 wireless standards;
• Experience with wireless site surveys;
• Experience with spectrum analysis;
• In depth knowledge of networking terms and concepts;
• Excellent networked systems troubleshooting skills;
• Working knowledge of VPN configurations and use;
• Established self-starter with excellent analytical and problem solving skills;
• Strong ‘hands-on’ skills, with ability to perform detail-oriented work with high degree of accuracy;
• Knowledge of Microsoft Windows operating systems;
• Ability to communicate technical ideas clearly to both technical and non-technical audiences;
• Excellent and effective oral and written communication skills;
• Excellent multi-tasking capabilities;
• Demonstrated technical writing ability with good organizational skills
• Flexible and able to ‘change gears’ to accomplish goals;
• Fluent in English and Danish. 

Preferred Qualifications:

• Five or more years of Enterprise network experience;
• Experience with AirMagnet, Ekahau or other site survey software;
• Knowledge of Linux operating systems;
• Understanding of medical terms and concepts;
• Medical or biomedical experience;

Education:

CCNA or equivalent is preferred. CWNA or equivalent is preferred.

How to apply:  Send your application no later than July 7th, 2024. Click apply and include your resume in English. Please note that we don’t accept applications by e-mail. #J-18808-Ljbffr