Key Account Manager

Position: Key Account Manager Location: Dearborn, MI

Job Id: 2086

# of Openings: 1

Ballard Power Systems is the leading provider of innovative clean energy and fuel cell solutions. We are looking for an experienced Sales and Business Development Professional to join our North America Team to help us meet our customer acquisition and revenue growth targets and maintaining our company’s market leadership in fuel cell solutions for E-Mobility markets such as Bus, Truck, Rail and Marine.

Responsibilities:

• Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales team
• collaborate with product development teams to provide feedback and insight from clients, contributing to the development of new products/services
• Other duties assigned as needed

Qualifications:

• Bachelor's degree in business administration, mechanical/electrical engineering, marketing, or related field
• Proven experience in sales, key account management, or relevant customer relationship management roles (5-7 years)
• Knowledge of the industry or market in which Ballard operates
• Familiarity with CRM software (Salesforce), other relevant sales tools and Microsoft software
• Strong business acumen and financial understanding
• Ability to travel to meet clients as needed

What you will bring:

• Demonstrated ability to communicate, present, influence credibly and effectively with all stakeholders at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Ability to manage complex projects and multi-task effectively
• High level of professionalism, self-motivated and excellent follow-through

As a Ballard employee, we want you to feel valued and appreciated for your efforts. That’s why we offer a competitive benefits package in addition to a performance-driven compensation philosophy. From bonuses to benefits, our people work hard, and we believe they should be rewarded for it. We care about career growth and development. We believe in work-life balance with tons of flexibility and rewarding benefits.

Extended health and dental benefits and employee assistance program

• Paid time off
• Retirement plan matching
• Onsite fitness facility & yoga classes
• Extensive learning opportunities, catalogue of development course offerings
• People networks and mentorship programs (to name a few)

Note: The incentive programs, benefits, and perks have specific eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Our Values
Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It

Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.