Legal Counsel - Public Affairs & Regulatory

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We’re looking to hire a Legal Counsel to join our Public Affairs & Regulatory team. We sit within the wider Trust team, and you’ll play an essential role in setting a higher standard of trust online. You’ll be involved in a diverse range of responsibilities, working to ensure that consumers, business, regulators, and other external stakeholders trust in our platform’s content, and in our commitment to doing the right thing. 

Your primary focus will be to help maintain Trustpilot’s reputation as a trusted and compliant platform, effectively navigating the challenges of an increasingly complex regulatory environment.

What you’ll be doing:

• Monitoring, reviewing and analysing new laws and regulations in a range of areas, including online safety, digital content and consumer protection in our key markets, such as the UK, the EU and the US


• Ensuring streamlined implementation of new legislative requirements and maintenance of regulatory obligations, along with legal support and analysis on an ad hoc basis 


• Identifying and recommending strategic improvements, based on your developed knowledge of Trustpilot’s product and operations, designed to ensure our products and services are trusted by our customers and meet all legal requirements


• Independently forming well-reasoned and pragmatic recommendations for action, based on detailed analysis of ambiguous legal issues


• Delivering clear and actionable items for stakeholders, translated from complex legal and regulatory language, including supporting teams across the business with easily understandable external messaging


• Establishing an environment of ‘Trust By Design’, by providing effective direction, support and challenge to product, design and engineering teams


• Supporting the Public Affairs team on advocacy initiatives, including assisting with: consultation responses to regulators and policymakers, drafting amendments to legislative proposals, determining policy positions on regulatory issues and working with our industry membership groups

Who you are:

• You have a right to practice law in either Scotland, England & Wales or Denmark, with 0-2 years’ post-qualification experience


• Comprehensive legal technical skills: Proficient analytical, drafting, negotiation and communication skills 


• Growth mindset: Desire for continuous learning and experimentation, with an openness to new ideas


• Bias for action: A focus on outcomes, as opposed to outputs


• Work at pace: Ability to deliver multiple tasks and competing deadlines, whilst maintaining accuracy


• An enthusiasm for regulatory issues and helping key stakeholders to understand them

Desirable extras:

• Experience in an in-house role in the technology sector (or a regulated industry), for example, collaborating with product and engineering teams to deliver customer-focused products


• Knowledge of the European, UK and US regulatory framework relevant to online platforms or technology services


• An interest in politics and current affairs, keeping your finger on the pulse of the regulatory environment

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 


• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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