Logistics & Fulfilment Coordinator

SOUNDBOKS is an innovative audio tech company and aspiring lifestyle brand. You may have seen us at a music festival, at your favourite sport event or at your friend’s celebration (this is our nice way of saying nightclub-level private event). We create the loudest, most durable, and arguably coolest Bluetooth speakers on the market.

Growth is not something we offer, it’s who we are. Learning is at the centre of everything, people will teach you what they know and the involvement is yours to take. We’re talking a real-time & on-the-job learning, and it’s our ultimate goal that you leave the office everyday having learned something new.

With 90 team members in Denmark and the United States, SOUNDBOKS is equal parts seasoned professionals and passionate unconventionals. We’ve got an amazing thing going, and it’s only getting better!

ROLE LOGISTICS & FULFILMENT COORDINATOR

TEAM SUPPLY CHAIN

HOURS FULL TIME

LOCATION COPENHAGEN, DENMARK

START DATE JUNE 1ST OR ASAP

The Supply Chain team at SOUNDBOKS runs the end-to-end flow of components and products and ensures they make it all the way from suppliers to customers. They optimise inventory, costs, and delivery timelines - all while ensuring the product is available and delivered securely and intact, well-organised, and ready for handling. They use data-driven forecasts and build collaborative partnerships, in order to maintain a strong supply network that can adapt to market demands and business growth.

As the Logistics & Fulfilment Coordinator at SOUNDBOKS, you will ensure seamless execution of B2B orders all the way from the order placement to fulfilment and post-purchase support. You will act as the first point of contact when B2B customers need help with their order status and will be responsible for coordinating effective collaboration between internal teams at SOUNDBOKS and our external partners (such as 3PL).

Okay, let’s make things a little more concrete. Here’s what we expect your daily life to look like:

Order & Outbound Logistics Management

• You’ll oversee end-to-end order processing and fulfilment for our B2B partners.

• You’ll coordinate timely dispatch of goods from warehouse to customer, ensuring compliance with delivery schedules.

• You’ll continuously identify opportunities to optimise fulfilment and processes to minimize costs and complexity.

You’ll oversee end-to-end order processing and fulfilment for our B2B partners.

You’ll coordinate timely dispatch of goods from warehouse to customer, ensuring compliance with delivery schedules.

You’ll continuously identify opportunities to optimise fulfilment and processes to minimize costs and complexity.

Defective Inventory Resolution

• You’ll manage the reverse logistics process from partners, alongside the internal repair team.

• You’ll work with repair and commercial teams to coordinate replacements and returns, ensuring alignment with agreements and warranty status, and report on these activities to the Logistics Manager.

You’ll manage the reverse logistics process from partners, alongside the internal repair team.

You’ll work with repair and commercial teams to coordinate replacements and returns, ensuring alignment with agreements and warranty status, and report on these activities to the Logistics Manager.

Software & Reporting

• You’ll operate in the partner-specific platforms for real-time order tracking and delivery scheduling.

• You’ll generate weekly/monthly reports on shipment accuracy, delays, and defect rates.

• You’ll oversee Electronic Data Interchange (EDI) activities for our EU accounts.

You’ll operate in the partner-specific platforms for real-time order tracking and delivery scheduling.

You’ll generate weekly/monthly reports on shipment accuracy, delays, and defect rates.

You’ll oversee Electronic Data Interchange (EDI) activities for our EU accounts.

Cross-Functional Coverage

• You’ll support with the inbound logistics activities (such as receiving product and handling inventory checks) during peak periods.

• You’ll support e-logistics team with online order troubleshooting on Shopify and Amazon when needed.

You’ll support with the inbound logistics activities (such as receiving product and handling inventory checks) during peak periods.

You’ll support e-logistics team with online order troubleshooting on Shopify and Amazon when needed.