Onboarding & Customer Success Specialist (Danish required)

Onboarding & Customer Success Specialist (Danish required)

Spectia, and we’re hiring our first Onboarding & Customer Success Specialist, one of our earliest team members, to turn new customers into long-term champions.

You’ll own onboarding and first-line support end to end, build playbooks and systems from scratch, and drive measurable outcomes from day one. Clear path to Team Lead as we scale.

About Us

Spectia reshapes procurement for project-oriented businesses in construction, starting with the installation industry. We connect companies to the best suppliers under their framework agreements, giving real-time visibility into cost and environmental impact.

The platform streamlines operations by automating EU sustainability compliance documentation. It intelligently suggests material alternatives to optimize emissions or costs while maintaining comprehensive invoice control and cost-tracking capabilities. Through sophisticated framework agreement optimization, businesses can make informed decisions that align with both their financial and environmental goals.

We've built this solution because we recognize that traditional construction practices significantly contribute to climate change and resource overconsumption. As new EU sustainability regulations reshape the documentation needs in the industry, our platform ensures businesses not only comply but thrive in this evolving landscape, giving them a competitive advantage.

Key responsibilities

• Immediate impact: Own onboarding for our existing customers and a steady flow of new ones each month.

• Build from zero: Design onboarding flows, support processes, and customer communications from day one.

• Tight feedback loop: Turn customer insights into product and process improvements with Product & Sales.

• Improve adoption and retention while building strong, long-term relationships.

• Build a scalable structure for onboarding and customer success (playbooks, cadences, templates, SLAs).

• Remove roadblocks (implementation gaps, support needs, knowledge gaps) to keep customers on track.

• Run high-touch onboarding: kickoff, configuration, training, go-live, and success check-ins.
  

You’ll be a great fit if you have

• 2–3 years in Customer Support/Success/Onboarding at a SaaS or services company.

• A builder’s mindset, you enjoy creating structure and processes from scratch.

• You want to take the next step in your career, where you have full ownership of your role

• Excellent written and spoken customer communication.

• Fluent in Danish (required for industry compliance) and professional English.
  

What we offer

• Ownership from day one with a fast track to Team Lead as the function scales.

• A collaborative, entrepreneurial environment where your work shapes product and sales outcomes.

• The chance to be a key early hire in a mission-driven, growing startup.
  

We have an office in Copenhagen and Roskilde.

How to apply

Send your CV and a short note describing an onboarding you’re proud of (what you did, the outcome, and what you’d improve next time).

Learn more about us: https://spectia.io/