Operational and Customer Care Coordinator

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Operational and Customer Care Coordinator

Apply locations Østerbro time type Full time posted on Posted 5 Days Ago job requisition id R2745238

Operational and Customer Care Coordinator

• Location: Denmark, Østerbro
• Job type: 1 Year Fixed Term Contract
• The position requires regular office presence ( at least 3-4 times per week )

About the job

Our Team

Downstream supply chain operations including Logistics, Order-to-invoice and process optimization, Narcotics, Safety Stock management and compliance. The job holder is part of the team which supports tasks in Finland, Sweden, Denmark, Norway, Iceland. This position will be the primary responsible for Sweden and will work under EU GDP and other national applicable health regulated legislation. The position will act as back up for other countries.

The Sanofi Operations and Customer Care Team plays a key role in ensuring product supply to patients in the Nordics, by managing warehouses, logistics and invoicing of products within the territories.

We work diligently to meet business objectives through strong processes of customer service and customer support, order-to-invoice processes, efficient logistics and 3rd party warehouse management, all with high level of compliance and process robustness. All activities are performed according to the EU GDP requirements.

Main responsibilities

• Customer Engagement and collaboration. In contact with customers and 3PL, depending on the national distribution model
• Operational coordination of 3rd party logistics providers and distribution centers, with the aim of ensuring efficient and lean processes
• Participation (or take the lead) in continuous improvement initiatives and projects to improve, standardize, and develop processes of operations and customer care
• Maintenance of various regulated processes such as import/export licenses for psychotropic substances and compliance of mandatory safety stock
• Serialization alerts monitoring and management for marketsbout you
• Daily sales and stock movement processes including month-end processes (reconciliation, reporting, accounting)
• Master Data Management, related to customers, flows and products and share data with internal stakeholders
• Stock count, returns and destruction, reporting and analytics
• Ensuring compliance in all processes according to internal and external guidelines, and support proper documentation of tasks performed
• Ad hoc tasks related to supply chain
• This position is considered a GxP role

About you

• Business Education preferable, University Degree preferable
• Minimum of 3 years operational responsibilities in Customer Service, Supply Chain or SC Planning within international (preferably pharmaceutical) company
• Skills within in Order-to-cash processes, customer interaction and Lead/Continuous Improvement projects preferable. Experience in accounting standards. Pharmaceutical industry and cross-cultural experience preferred
• Fluent written and spoken English. One or more Nordics languages a strong advantage

Pursue Progress . Discover Extraordinary .

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

#LI-EUR

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi

Why Sanofi

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

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