Operations Manager

A.P. Moller - Maersk, a global logistics leader, moves 20% of global trade annually. With over 100,000 dedicated professionals across 130 countries, we are committed to connecting and simplifying global trade for our customers' growth.

In project logistics, a specialized subset, we navigate the intricate orchestration of material flow, order management, and shipment execution across diverse transport modes. Our Maersk Project Logistics (MPL) team seamlessly integrates traditional freight forwarding and transport capabilities with specialized skills in project planning, transport engineering, procurement, and HSSEQ compliance. We excel in designing transport solutions, managing special cargo transportation, and providing end-to-end project management services. With precision and care, we ensure successful, seamless experiences for our valued customers. Join us in shaping the future of logistics and global trade.

In the pivotal role of Operations Manager SCU 1, you'll play a crucial part in shaping our foundation and future for one of our key customers.

We offer:

Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing performance within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.

The role as Operations Manager offers a great opportunity to be part of a winning team and be a strong enabler in shaping the success of our Aid & Relief unit. You will be responsible for finding ways to improve, align expectations with our clients and generally strive for operational excellence all along developing your customer(s) and colleagues.

The position will be located in Aarhus, DK.

Key Responsibilities:

In the Aid & Relief CoE you will be an important part of a team of 35 experienced colleagues. You will become part of the Aid & Relief management team along with two other Operations Managers.

Your main responsibilities will be:

• Formulates and execute a local customer service strategy in order to deliver on the global and local targets and priorities.
• Involved in executing on agreed targets.
• Establish, synchronize, and execute on the customer roadmap along with the customer and the respective Key Client Manager. All based on the customer requirement and needs.
• Maintain a dynamic and scalable customer service organization where resources are managed effectively and efficiently.
• Conduct periodic reviews with our customer(s) on priorities and performance to ensure internal performance is reflected in customer satisfaction.
• Cultivate customer relationships and listens to understand.
• Drive continuous improvement, monitors performance against established KPIs and targets and takes corrective action as required.
• Spearhead the way in our change journey where new ways of working will be implemented in a new operational systems.

We are looking for:

Our ideal candidate is a self-driven person that can stay cool in a hectic and complex environment. You thrive in a collaborative role being responsible for the service provided and you are always willing to go All the way!

Our preferred candidate has:

• Understanding and passion for supervising and empowering people.
• Passion for driving continuous improvement in a customer experience context.
• Ability to work in a matrix organization and influence decision makers.
• Proven and sustained track record of delivery, with focus on driving results through others.
• Excellent communication skills, including both verbal and written in English.
• Ability to travel approx. 5-10 days a year

Applications will be read continuously, so do not wait with your application!

#LI-Hybrid

#LI-HA

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .