Products Support Specialist (Polish, Danish or Swedish Speakers 

Location: Sofia, Bulgaria (On-site)
️ Start Date: 16 October 2025
Working Hours: Monday Friday, 08:00 21:00 (rotating shifts, 8h/day)
Contract: Permanent (full-time)

About the Role

We are looking for Polish, Danish, and Swedish-speaking  Products Support Specialists (with English) to join our customer care team in Sofia. In this role, you will support customers with orders, deliveries, and product settings, ensuring an excellent customer experience

Key Responsibilities

• Provide customer support in Polish, Danish, or Swedish + English via phone, email, and chat.

• Assist customers with order processing, deliveries, and returns.

• Ensure customer issues are resolved efficiently and professionally.

• Document interactions accurately and follow up when needed.

• Collaborate with the team to achieve service quality targets.

Requirements

• Native/near-native level in Polish, Danish, or Swedish (C2).

• Very good command of English (B2+).

• Strong communication and problem-solving skills.

• Customer-oriented mindset with empathy and patience.

• Interest in technology, health, and wearable devices is a plus.

• Availability to work on-site in Sofia.

Training

• 4 weeks of fully paid, on-site training.

Salary & Benefits

• Competitive salary

• 14 salaries per year (12 monthly + Easter + Summer + Christmas).

• Private health and life insurance.

• 25 days of annual leave.

• meal vouchers per month.

• Rental allowance valid for the duration of the contract.

• Flight reimbursement upon arrival or with first salary.

• Relocation support + real estate administrative assistance.

Why Join Us?

• Join an international team

• Secure a stable permanent contract with strong benefits.

• Develop your career in a dynamic and multicultural environment.

• Work in a modern office in Sofia with excellent facilities.

Apply now and become a Products Support Specialist in Sofia whether you speak Polish, Danish, or Swedish + English!

• Competitive salary
• 14 salaries per year (12 monthly + Easter + Summer + Christmas).
• Private health and life insurance.
• 25 days of annual leave.
• meal vouchers per month.
• Rental allowance valid for the duration of the contract.
• Flight reimbursement upon arrival or with first salary.
• Relocation support + real estate administrative assistance.