Programme Delivery Manager, Customer Master Data - Viby

At Arla, we believe that good data is a service - to our customers, our colleagues, and ultimately to the farmers who own our business. When customer data works well, everything else works better: orders flow, deliveries arrive on time, invoices are right the first time, and colleagues can focus on creating value instead of fixing issues. 

That’s why we are looking for a Programme Delivery Manager to lead our ambition.

How you will make an impact

As Programme Delivery Manager, you will transform how customer data works across Arla through our Customer Master Data Programme. You will lead cross-functional initiatives to establish and strengthen governance, data quality, and lifecycle management, with a clear focus on measurable outcomes.

In this role, you will influence how customer data is owned and used across markets, systems, and functions - helping embed standards into everyday ways of working so it becomes easier for customers and colleagues.

Your work will be visible and felt:

• For customers: Reduce order blocks, delivery issues, and invoice rejections by getting customer data right the first time


• For colleagues: Simplify ways of working with clear ownership, governed processes, and automated controls - less manual fixing


• For the business: Build trusted customer data and measurable quality that support growth, analytics, and AI

In this role, your contribution goes beyond supporting progress as you will be a key part in shaping it. The impact of your work is reflected in cleaner, more trusted data, more streamlined processes, and customer journeys that deliver real and lasting value.  With strong sponsorship and close collaboration with senior stakeholders, you will have the autonomy to drive progress and turn plans into outcomes.

Your core responsibilities will include: 

• Lead programme initiatives across governance, business processes, and technology


• Run customer data governance with clear Data Owner/Data Steward roles and decision forums


• Define and roll out customer data standards, business rules, and lifecycle governance


• Improve data quality using KPIs and dashboards - shifting from reactive fixes to proactive prevention


• Partner with IT on MDM platforms and embed governance in tools like Collibra (Data Navigator)


• Collaborate with Sales, Finance, Customer Service, Supply Chain, IT, and teams across markets

What will make you successful

For this position, we are looking for someone who:

• Is comfortable leading complex initiatives across functions and countries


• Brings clarity and structure to complex topics and can explain them simply


• Has strong experience with master data, data governance, data quality and MDM tools


• Builds trust and influence through collaboration, not hierarchy


• Cares about real‑world impact for customers and colleagues


• You don’t need to know everything on day one - curiosity, judgment, and a willingness to learn matters

Why join Arla

At Arla, you will be part of a farmer‑owned cooperative with strong values and a long‑term view. You will have the opportunity to shape how customer data works across Europe and beyond in a role with strong impact, clear sponsorship, and a meaningful purpose.

We believe that diverse perspectives make us stronger and warmly encourage applications from candidates with different backgrounds, experiences, and ways of thinking.

Would you like to join us?

Please apply as soon as possible. For additional information, please contact Head of Data Excellence, Søren Trillingsgaard, at [email protected].

Shape the Future of Dairy 

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about. 

 
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Ref.: 108029