Quality Control Specialist - Customer Service

[About Us]

Green and Smart Mobility Joint Stock Company (Green SM), a member of Vingroup, is a pioneer in providing 100% pure electric ride-hailing and vehicle rental services. Driven by the mission to create sustainable green transport solutions, we are accelerating our global expansion, officially entering the European market in Copenhagen, Denmark. Join Green SM today to lead the transnational green mobility revolution with us!

Xanh SM - Electric Mobility Service, 5-Star Quality | Xanh SM

Website: https://www.greensm.com/vn-en

[Position Overview]

The Quality Control Specialist – Customer Service will monitor and improve customer service quality, ensuring compliance with company standards and delivering a high-quality customer experience.

The project is expected to launch by the end of June 2026, with onboarding required in early June or during June.

1. Job Description

• Monitor and evaluate customer service interactions and performance.
• Conduct quality checks and provide feedback to customer service teams.
• Identify service gaps and recommend improvement actions.
• Handle customer service compliance and process control.
• Prepare quality reports and performance analysis.

2. Requirements

• 2+ years of experience in customer service quality control, QA, or related roles.
• Strong communication and analytical skills.
• Experience in customer service operations or contact center environment is a plus.
• Detail-oriented with strong problem-solving abilities.
• Fluent English communication skills; local language is a plus.
• Comfortable working in a fast-paced operational environment.

3. Benefits

• Salary: 26,100 – 41,000 DKK gross/month, including:
• 80% fixed salary
• 20% performance-based salary (this portion is guaranteed unless there are policy violations resulting in deductions)
• 12 salary payments per year
• Only 1 interview round.

4. Other Informations.

• Working Location: Helseholmen 31-39, Hvidovre.
• Working Hours: 40 hours/week, office time.

Contact information: Mr. Hoang Anh 

Email: [email protected]