Registration and Identity Management Officer

Please note that this vacancy is only open to eligible staff members who have been individually notified of their eligibility to apply for positions advertised in the Accelerated Posting Compendium.

June 12, 2026

H (no hardship)

Family

PR3

Professional

Reason

Regular > Regular Assignment

2026-05-26

Registration and Identity Management Officer

Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons, thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR's forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of forcibly displaced and stateless persons in State systems and their increased access to services.

The Registration and Identity Management Officer (RIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR's registration or enrolment-related activities in the region/ country. S/he may receive functional guidance from the Global Data Service, Headquarters.

The RIMO coordinates closely with registration operations, Bureau and advises on identity management of forcibly displaced and stateless persons, and will support, monitor and advise on registration or enrolment-related activities, whether conducted by UNHCR, partners or Governments. S/he is responsible for ensuring that registration/enrolment activities in the region/ country follow global registration and identity management practices, policies, standards and guidance and will also advocate for the strengthening of human resource capacity building in the areas of registration, identity management and digital identity. The position supports the operationalization of identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registries. The incumbent will also ensure that identity management systems and practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.

The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of forcibly displaced and stateless persons to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The incumbent will also ensure that there is reliable data and analysis relating to forcibly displaced and stateless persons' registration, identity management and digital identification including for strategy development and monitoring and evaluation.

The RIMO is a key custodian of UNHCR's refugee registration, identity management and assistance delivery systems, which include global, regional and country applications (as relevant and applicable), biometric systems and offline solutions. S/he supports field operations with alignment of registration and case management standard operating procedures to global refugee registration and identity system applications and guidance and digital identity technical standards.

The RIMO promotes the implementation and interoperability between UNHCR's digital registration and identification systems and third parties' digital identification systems, including those of governments, partner humanitarian organisations and privates sector systems, as appropriate.

The incumbent also works closely with Government, key UN and international organizations, NGOs and partners to establish the parameters for UNHCR support in registration, identity management and digital identity activities. In this regard, the RIMO will foster data-sharing partnerships while ensuring that data protection guidelines are implemented and adhered to and promote the increased recognition of forcibly displaced and stateless persons' identity credentials for access to services.


All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.


Duties
- Design, implement and monitor a registration/enrolment, identity management and digital identity strategies for forcibly displaced and stateless persons in compliance with global and regional protection and inclusion objectives and priorities, ensuring that registration standards are met and appropriate methodologies and technologies are implemented.
- Provide technical support to staff on planned registration, identity management and digital identity activities.
- Respond to field requests for technical support and capacity building in emergency and ongoing displacement situations, including development of registration, identity management and digital identity strategies, logistical planning, budgeting and resource management.
- Develop and disseminate operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Data Service in Headquarters.
- Design appropriate procedures and systems for assurance of quality registration data, and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud.
- Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required.
- Assist the country team to establish and strengthen internal capacity and/or that of government counterparts to manage registration and maintain population data.
- Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration, identity management and digital identity activities in the region/ country.
- Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and thatforcibly displaced and stateless persons' identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services
- Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs.
- Support the operationalization and negotiation with government and UN partners related to interoperability of external systems with UNHCR refugee registration and identity management systems.
- In close coordination and collaboration with relevant entities at the country, regional and headquarters level promote the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registry. This can include promoting the inclusion of forcibly displaced and stateless persons in national development programs related to strengthening Civil Registration and Vital Statistics systems, national population register or digital identification systems.
- Support the collection of reliable data and the availability of effective analysis relating to forcibly displaced and stateless persons' registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation.
- Monitor, document and report on registration activities at the regional/ country level, and report on the impact of support interventions to the management of operations.

For positions in country operations only:
- Promote the prioritisation of registration, identity management and digital identity in operations across the country during the Annual Programme Review and emergency response.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3 - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Law;
Development
Social Sciences;
Information Technology, with focus on Database development, data management and analysis;
Demography;
Geography;
Political Science;
Business Administration;
Humanities;
Statistics;
or other relevant field.

Certificates and/or Licenses
Training on Emergency Registration
Operations Data Management Learning Program
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Strong understanding of the principles and concepts of international protection and UNHCR, including Guidance on Registration and Identity Management and the Policy and Guidance on the Protection of Personal Data of PG. Strong team-building, managerial, planning, coordination and representation skills. Experience in process re-engineering (process redesign, process transformation, or change management). Experience working with partners, including host and donor Governments, humanitarian and development partners.

Desirable
Technical expertise in registration, identity or biometric management systems. Experience with UNHCR's PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Demonstrated understanding of digital identity standards and of civil registration, population registers and other national identity management systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations.

Functional Skills
DM-Data collection methodologies
DM-Data Management
*PR-Individual Case Management
PR-Protection-related guidelines, standards and indicators
*RG-Civil Registration data collection/processing
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.


This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Essential Attributes
•  Field experience with registration and individual case management,
•  Experience developing policy documents, or SOPs, or operational guidance, and training materials in a registration or protection context.
•  Experience in emergency registration operations, including development and delivery of training programmes.
•  Experience supporting the transition of registration activities to national authorities, including capacity development, process support, and engagement with national identity systems.
•  Familiarity with PRIMES applications (proGres, BIMS, Digital Gateway, or equivalent tools).

Desirable Attributes
•  Experience monitoring registration data quality at country or regional level, including maintenance of data quality frameworks or equivalent assessment tools.
•  Experience across diverse operational settings (camp/urban, refugee/IDP, protracted and emergency contexts).
Experience in RSD and/or Resettlement processes.
•  Experience coordinating multi-stakeholder rosters, deployments, or equipment/stockpile management processes.
•  Knowledge of French, Spanish, and/or Arabic.

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position:

The position is part of the Digital Identity and Registration Section (DIRS) within the Global Data Service and reports to the Senior Registration and Identity Management Officer.

The Digital Identity and Registration Section (DIRS) is a section within UNHCR's Global Data Service responsible for the normative framework, policy, and standards that govern registration and digital identity activities across UNHCR operations and in support of States, as well as functional and business ownership of the PRIMES ecosystem — UNHCR's suite of population registration, identity management, and protection case management applications, including proGres, BIMS, PING, and Digital Gateway.

In the operational context for DIRS, a comprehensive set of strategic activities is undertaken to enhance the organization's capacity in registration and identity management. These activities, crucial for the effective delivery of core UNHCR services, encompass a wide range of initiatives:

Regional Support and Strategy Development: Support the development and implementation of registration and identity management strategies across different geographical regions. The strategies address unique needs and challenges of each region, promoting efficient and effective registration processes.

Specialized Program Facilitation: Development, planning, preparation and updating of the content in the Emergency Registration Learning Program (ERLP). This includes drafting of training material. Facilitation of programs addressing age, gender, diversity, and economic inclusion (ACD-LP).

Policy and Guidance Development: Support the development of the Policy on Registration and Identity Management. Management and updating online registration guidance materials. Assist with developing operational guidance to meet specific needs, ensuring all registration and digital identity activities align with best practices and organizational standards.

Coordination of Thematic Meetings: Organize and facilitate regular thematic regional meetings to exchange best practices, address common challenges, and discuss advancements in registration processes.

Collaborative Training and Guidance: Collaboration with the Division of International Protection and Solutions (DIPS) enhances the development and dissemination of training materials and guidance on critical protection areas, including refugee status determination (RSD), community-based protection (CBP), gender-based violence (GBV), and child protection (CP).

Registration Tools: Central to DIRS's strategy is refining various modules in proGres, ensuring they support evolving registration and digital identity needs. This includes integrating mobile registration solutions, standardizing credentials for streamlined verification, and enhancing data security. This has links to BIMS, Digital Gateway, Global Distribution Tool and other PRIMES tools. Through these efforts, UNHCR aims to maintain its digital tools at the forefront of technology, facilitating efficient, secure, and accessible identity management services.

Transition of Registration: DIRS supports bureaux and operations in transitioning registration activities to Governments, this includes all aspects in relation to capacity, processes, systems and tools including support and development, and integration in national foundational identity systems.

Analysis and Reporting: An essential role involves gathering, maintaining, and reporting on baseline data related to registration, documentation, and identity management indicators globally. Maintaining the Registration Data Quality Assessment Framework (RDQAF) providing oversight on the data quality at country, regional and global level. This ensures informed decision-making and continuous improvement in delivery in this area of work globally.

Registration Standby Roster: Be the focal point/assist with the Registration Standby Roster, managed together with the Danish Refugee Council.

Registration Stockpile: Support the management of the Global Stockpile on Registration Material.

Living and Working Conditions:

The position is based in UN City Copenhagen, Denmark. The incumbent should be expected to travel on missions to any region in accordance with operational exigencies.

The position requires residence in Denmark and cannot be undertaken remotely, although some teleworking is possible, after discussions with the manager.

Copenhagen is classified as a Category H duty station with all amenities and excellent infrastructure.

Because of Denmark's northern location in Europe, the number of daylight hours varies significantly. During winter, the sun rises at about 08:00 and sets at about 15:30, whereas in summer the sun rises at about 03:30 and sets as late as 23:00.

Denmark is located in a temperate climate zone. Average daytime temperatures range from 2 °C (35.6 °F) in January to 20 °C (68 °F) in August. The average wind speed is 7.6 m/s, which explains why Denmark is one of the world's largest exporters of wind turbines. Rainy days are likely all year round, while snowfall happens once in a while during winter.

The UN City is located at one of Copenhagen's newest harbor side developments, and is just a 30 minute walk from the city centre. We are also close to Copenhagen's ferry terminal and only minutes away from the Copenhagen 's main public transport system; with bus 26 located approximately 10 minutes away from the office and Nordhavn train station located approximately 800m from the office. Our address is, Marmorvej 51, 2100 Copenhagen.

Security Considerations

No specific security conditions pertain to this post. Copenhagen is a safe environment. Copenhagen is relatively safe, however as in any other big city you should watch out for pickpockets when using public transport, and pay attention to wallets, jewelry and purses when walking alone. Also be aware that some areas are not as safe as others.

Additional Qualifications

Skills

CO-Drafting and Documentation, IT-IT Refugee Systems & Applications, MG-Standard Operating Procedures (SOPs) development, PR-Individual Case Management, PR-Refugee Protection Principles and Framework, RG-Registration SoPs Design/Implementation, SO-Presentation skills, TR-Training and Capacity Building of Governments and/or national programs, TR-Training Design and Material Preparation, TR-Training - Virtual and face to face

Bachelor of Arts: Business Administration, Bachelor of Arts: Demography, Bachelor of Arts: Development Studies, Bachelor of Arts: Geography, Bachelor of Arts: Humanities, Bachelor of Arts: Information Technology, Bachelor of Arts: Law, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science, Bachelor of Arts: Statistics

Certifications

Emergency Registration - Other, HCR Operational Data Management Learning Program - UNHCR

Number of Persons of Concern Served, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Accelerated Posting Compendium 2026 - Part B

Additional Information

This position doesn't require a functional clearance