Administrative Case Worker (Norwegian Speaking) (x, f, m)

We bring justice to travellers! 

At Flyhjælp, we’re on a mission to ensure that flight passengers get the compensation they’re entitled to under EU law. As a Danish legal-tech company, we’ve already helped over 350,000 customers and continue to grow rapidly. We make complicated legal processes easy to navigate - always with transparency, fairness, and our customers in mind.

We work at the intersection of law and technology, creating smart, scalable solutions that deliver justice efficiently. We work in a dynamic, collaborative, and ambitious setting - where strong results go hand in hand with a culture of trust and mutual support.

Flyhjælp is headquartered in Copenhagen and offers flexible hybrid work options, including the possibility to work fully remote for up to 5 weeks per year. As part of the Operations team, you'll contribute directly to our impact and be part of a company that’s changing the way legal services are delivered to air passengers across Europe.

In the Operations team, you’ll assist air passengers in obtaining the compensation they are entitled to by managing customer interactions and case processing. You will learn about passenger rights, handle customer dialogues, and gain experience in case administration within a dynamic team. Additionally, you’ll have the opportunity to help optimize workflows and implement new technologies to increase efficiency.

Your Tasks: 

• Review and assess flight delay and cancellation cases
• Handle and organize case documents and customer information
• Communicate with customers via email in a friendly and professional manner
• Help prepare cases for Scandinavian courts
• Support improvements to how we work and handle cases
• Pitch in with various small tasks that make each day a bit different

• You speak and write fluent Norwegian and English – we are currently seeking Norwegian-speaking talent
• You are open to exploring new technologies and bring a positive, proactive mindset
• You thrive with responsibility and value work-life balance
• You’re motivated to help both colleagues and customers with a “can-do” attitude that inspires others
• You are service-oriented and capable of maintaining a clear overview, even when things get busy

• A social, dynamic environment with room for both growth and community
• The chance to work with colleagues from various countries and gain experience in an international company where English is the corporate language
• Option to work from our office in Berlin if you fancy a long weekend there!
• Flexible tasks and ample opportunity for personal and professional development
• Lunch plan with Meyers and office space close to the metro in Copenhagen

About Flyhjælp:
Flyhjælp is an ambitious, innovative company experiencing rapid growth, located near Kløvermarken in Copenhagen. In 2021, we joined forces with the German company Flightright, strengthening our position in the Nordic market. Our team consists of committed employees from across the Nordics and several other parts of Europe, with additional colleagues based in Berlin, Budapest, and Kyiv through our parent company.
The team consists of two caseworkers and a Team Leader, with whom you’ll work closely to ensure high quality in cases and assessments within the Norwegian legal process. 

Ready to join us on our journey? Send your application, CV, and relevant documents via the job posting here or to our Recruitment Manager, Marie Hoffmann, at [email protected] – we look forward to hearing from you!

Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.