Administrative Case Worker (Swedish-speaking) (x, f, m)

Are you passionate about customer service and legal processes? 
Flyhjælp ApS is looking for an Administrative Case Worker to join our Swedish Operations Team, supporting our mission of ensuring flight passengers receive the compensation they are entitled to. In this role, you’ll work with EU regulations, manage cases, and provide top-tier service – all within a fast-paced, innovative, and forward-thinking environment.

Flyhjælp is a legal-tech company that helps flight passengers receive financial compensation under EU Regulation 261/2004. We are part of Flightright GmbH and operate in an exciting, youthful environment where we embrace the mindset of the SMART model – always striving for efficiency, innovation, and impact. Our team is based in Copenhagen, but we offer flexible hybrid work arrangements, allowing you to work from home several days a week and even work fully remote for up to 5 weeks per year.At Flyhjælp, we are driven by a mission to ensure flight passengers receive the compensation they are entitled to under EU law. As an Administrative Case Worker, you will play a key role in fulfilling this mission by providing exceptional customer service while working within the legal framework that governs passenger rights. Your role is not just about processing cases – it’s about contributing to a meaningful cause and constantly thinking about smarter, more efficient ways to deliver results. With your proactive, solution-oriented approach, you'll help make a real difference for our customers while developing your own professional skills.

Your Tasks

• Handle and assess compensation claims from flight passengers in accordance with EU regulations (EU Regulation 261/2004).
• Prepare cases for Scandinavian courts, ensuring all documents and data are accurate and compliant with legal standards.
• Provide outstanding customer service by communicating with passengers via email, chat, and social media, ensuring their questions and concerns are addressed promptly and professionally.
• Assist in translating and proofreading content on our website and other platforms to ensure clarity and consistency.
• Take on ad hoc tasks and contribute to ongoing improvements in our processes to help the team work more efficiently and effectively.

• You are fluent in both Swedish and English – Danish is not a requirement.
• You have some experience in customer service and are ready to take on both administrative and legal tasks.
• You thrive in a fast-paced, innovative environment and can stay organized even when things get hectic.
• You’re technology-savvy and enjoy exploring new tools and systems.
• You are service-oriented and enjoy delivering quality experiences to customers.
• You have a “can-do” attitude, a positive approach to problem-solving, and a natural curiosity that pushes you to find smarter solutions.
• You enjoy working in a collaborative environment and are motivated to contribute to a positive, energetic team culture.

• A social, dynamic environment where there’s room for both personal growth and community.
• The chance to collaborate with colleagues from various countries and gain experience in an international company where English is the corporate language.
• Flexibility to work from our office in Berlin if you fancy a long weekend there!
• Flexible tasks and plenty of opportunities for personal and professional development.
• A lunch plan with Meyers and an office conveniently located near the metro in Copenhagen.

Ready to Join Us on Our Journey?
If you're excited about this opportunity and want to contribute to our mission, send your application, CV, and relevant documents via the job posting or directly to our Recruitment Manager, Marie Hoffmann, at [email protected]. 

We look forward to hearing from you!

Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.