Danish Speaking Customer Advisor for Latvia Office

We are looking for an enthusiastic and service-oriented Danish-Speaking Customer Advisor to join our innovative travel project in Riga. This hybrid role provides flexibility, allowing the candidate to choose their preferred working setup as long as they maintain clear communication with their manager.

During the initial training phase, we prefer candidates to work from the Riga office to ensure a smooth onboarding process. After training, the work arrangement can be adjusted to suit the candidates preference, blending on-site and remote work.

As part of our team, you will be the voice and first point of contact for Danish-speaking customers, ensuring their travel experiences are seamless, enjoyable, and memorable.

This is a fantastic opportunity to work in the travel industry with great career growth potential, competitive benefits, and a multicultural, collaborative work environment.

Key Responsibilities

As a Danish-Speaking Customer Advisor, you will:

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate support.
• Assist Danish-speaking customers with travel-related questions, bookings, changes, cancellations, and general information.
• Ensure the highest level of customer satisfaction by resolving issues quickly and professionally.
• Provide clear guidance and explanations regarding travel services and procedures.
• Maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to ensure smooth service delivery.
• Continuously learn about travel destinations, company services, and best practices.
• Adapt to a flexible working schedule and communicate effectively with your manager regarding work setup preferences.
  
  
  

Required Qualifications

The ideal candidate will have:

• Fluent Danish (C1+) excellent written and spoken communication skills.
• English proficiency (B2 level minimum).
• Strong interpersonal and communication skills.
• Customer service experience is an advantage but not mandatory.
• Ability to adapt and work independently in a hybrid work setup.
• Problem-solving skills and attention to detail.
• Positive attitude and willingness to learn.
• Passion for travel and providing exceptional customer experiences.
  
  
  

What We Offer

We value our employees and offer a competitive package to support your career and personal growth:

• Competitive salary with performance-based incentives.
• Career growth opportunities within the travel and customer service industry.
• Health and life insurance for you and your family.
• Ongoing professional training and development.
• Flexible hybrid work arrangement.
• A collaborative, multicultural work culture.
• Exposure to an exciting international travel project.
  
  
  

Work Arrangement

• This role offers flexible hybrid work candidates can decide their preferred setup in agreement with their manager.
• During the training phase, preference will be given to working from the Riga office to ensure comprehensive onboarding.
• After training, candidates may choose their work setup as long as they maintain clear communication and deliver results.
  
  
  

Relocation Note

Relocation assistance is not provided for this role. Candidates must be already based in Latvia or willing to arrange their relocation independently.

Who Should Apply

This role is perfect for a Danish speaker who:

• Has excellent communication skills in Danish and English.
• Enjoys helping people and solving problems.
• Is adaptable and able to work in a flexible hybrid setup.
• Is passionate about travel and providing great customer experiences.
• Values career growth and a dynamic work environment.