Danish speaking Customer Care for Travel Company in Greece

Mercier Consultancy MD invites applications for the position of Danish Speaking Customer Care Representative to join a renowned Travel Company based in Greece. This role offers an exciting opportunity to provide excellent support to Danish-speaking travelers, ensuring they have a memorable and hassle-free travel experience. If you are passionate about travel and delivering exceptional service, this role is perfect for you!

Key Responsibilities

• Respond to customer inquiries in Danish via phone, email, and chat regarding travel bookings, itineraries, and general travel information.
• Assist customers with booking changes, cancellations, and special requests.
• Resolve travel-related issues efficiently and proactively to ensure customer satisfaction.
• Collaborate with internal teams including operations and logistics to manage bookings and travel arrangements.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Keep updated on travel regulations, company policies, and local conditions to provide accurate information.

• Fluency in Danish (both written and spoken) is essential; proficiency in English is an asset.
• Experience in customer service, preferably within the travel or tourism industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and handle challenging situations calmly and effectively.
• Good organizational skills and attention to detail.
• Familiarity with CRM systems and travel booking platforms is advantageous.
• Willingness to relocate to Greece and embrace the dynamic culture and lifestyle.

1. Competitive Monthly Salary
2. Monthly Bonus
3. 2 Extra Salaries Per Year
4. Fully Paid Relocation Package
5. Fully Paid Training
6. Health Insurance
7. And Much More...