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Danish Speaking Customer Service for E-Commerce Platform - Work In Greece

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icon remote-alt Remote / Work from Home

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Job Description - Danish Speaking Customer Service for E-Commerce Platform - Work In Greece

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Danish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in sunny Greece. This role is suited for individuals who are passionate about online retail and dedicated to providing exceptional customer support. As a representative, you will assist customers in Danish, helping them navigate the platform and addressing various inquiries effectively.


Key Responsibilities

  • Handle customer inquiries related to the e-commerce platform, including orders, returns, and product information via phone, email, and chat in Danish.
  • Provide comprehensive assistance on account management, payment processing, and shipping inquiries.
  • Resolve customer complaints and issues promptly to ensure a satisfactory experience.
  • Document all customer interactions and feedback in the CRM system for record-keeping purposes.
  • Collaborate with other departments to enhance customer service delivery and resolve complex issues.
  • Stay informed about product offerings, promotions, and e-commerce trends to provide relevant assistance.
  • Fluency in Danish (both written and spoken) is essential; knowledge of English is a plus.
  • Previous experience in customer service, preferably in the e-commerce or retail sector.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Problem-solving skills and ability to address customer inquiries effectively.
  • Excellent organizational skills and the capacity to multi-task in a fast-paced environment.
  • Familiarity with e-commerce platforms and customer service software is desirable.
  • Willingness to work flexible hours, including weekends and holidays as necessary.
  • Relocation to Greece is required for this position.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Danish Speaking Customer Service for E-Commerce Platform - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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