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Danish Speaking Customer Service for Social Media Platform - Work In greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Danish Speaking Customer Service for Social Media Platform - Work In greece

Mercier Consultancy MD is delighted to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading social media platform. This position is based in beautiful Greece, allowing you to experience a vibrant culture while providing top-notch customer support. As a member of our customer service team, you will assist users with inquiries, ensuring a positive experience on the platform while communicating effectively in Danish.


Key Responsibilities

  • Manage customer inquiries related to account issues, content policies, and platform features via phone, email, and chat in Danish.
  • Provide assistance with troubleshooting, privacy concerns, and account management.
  • Resolve user complaints efficiently and ensure satisfaction through effective communication.
  • Document all interactions accurately in the CRM system for future reference and follow-up.
  • Collaborate with internal teams to understand product updates and resolve user issues effectively.
  • Stay updated on social media trends and platform policies to provide informed support to users.
  • Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus.
  • Previous experience in customer service, ideally within the technology or social media sector.
  • Strong communication and interpersonal skills with a customer-oriented mindset.
  • Ability to handle multiple inquiries efficiently in a fast-paced environment.
  • Strong problem-solving skills and resilience in addressing user issues.
  • Familiarity with CRM software and computer applications.
  • Willingness to relocate to Greece and work flexible hours, including weekends, as needed.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Danish Speaking Customer Service for Social Media Platform - Work In greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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