Danish Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment FR is committed to connecting talented professionals with dynamic career opportunities. We are currently seeking a Danish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and providing exceptional service to clients in the travel industry.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients regarding travel bookings and inquiries through phone, email, and chat.
• Assist customers with questions related to itineraries, booking changes, and travel policies.
• Effectively resolve customer issues, complaints, and inquiries to ensure a pleasant travel experience.
• Maintain accurate records of customer interactions and follow up on any unresolved issues.
• Collaborate with internal teams and travel partners to address client needs and enhance service delivery.
• Educate clients about available travel services, special offers, and travel regulations.
• Gather customer feedback to identify areas for improvement in service quality.

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, particularly within the travel or hospitality sector is preferred.
• Excellent communication skills and a customer-first approach.
• Detail-oriented with strong organizational skills.
• Proficient in using customer support software and standard office tools.
• Strong problem-solving skills and the ability to work efficiently under pressure.
• Flexibility to work varied hours, including evenings and weekends as needed.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks