Danish Speaking Marketplace Customer Representative

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Danish Speaking Marketplace Customer Representative. We are dedicated to delivering exceptional service to our customers, and in this role, you will be a key player in supporting our Danish-speaking clientele as they engage with our marketplace services.

Responsibilities

• Act as the primary contact for Danish-speaking customers, providing assistance via phone, email, and live chat.
• Guide customers through the marketplace, addressing inquiries related to products, pricing, and order tracking.
• Handle customer complaints and ensure their resolution to maintain high satisfaction levels.
• Document all customer interactions in our CRM system for accurate record-keeping and follow-up.
• Collaborate with other teams to communicate customer insights and enhance service quality.
• Stay informed on marketplace updates, product offerings, and promotional campaigns to provide customers with accurate information.
• Participate in team meetings and training sessions, contributing to a positive and collaborative team environment.

• Fluency in Danish and English, with strong written and verbal communication skills.
• Prior experience in customer service or related roles is preferred.
• Excellent problem-solving skills focused on customer satisfaction.
• Familiarity with CRM software and proficiency with digital communication platforms.
• Strong organizational skills with a keen attention to detail.
• A proactive and self-motivated individual who can work independently as well as collaboratively.
• A positive attitude and a genuine passion for delivering top-notch customer service.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...