Sales and Marketing Manager

Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!

Hard Rock Cafe is seeking a talented Sales & Marketing Manager. Our Sales & Marketing Managers have a passion for sales, a whatever it takes mentality, and a drive to be extraordinary! If you are passionate about Sales & Marketing and have a proven track record of success, then the time is now to find out why Hard Rock is the place for you

This is not just another “job opportunity”. So, the question is, “do you have what it takes to join the band?”

• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execution and development of marketing initiatives.
• Development of sales strategies that generate consistent year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
• Ability to ideate and execute meetings & events that exceed the expectations of all clients.
• Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
• Support team development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to his/her own personal and professional growth.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Experience with CRM platforms. 
• Expertise in social media platforms.
• Background in music industry a plus.

Got What It Takes To Be In The Band?

• Relevant experience in an Sales & Marketing role with high volume exposure in the restaurant, hotel or tourism industry
• Strong online aptitude as well as Social Media expertise
• Ability to learn and bring "out of the box" ideas to the team
• Genuine enthusiasm and attitude for serving people and creating memorable events
• High level of business acumen and common sense
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions
• Ability to effectively present information in one-on-one and small group situations
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English required

Please submit your application in English

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