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Senior Business Process Specialist – Governance Team (Governance Risk & Compliance Team)
At Inpay, we’re reshaping the world of finance. To strengthen our Governance, Risk & Compliance (GRC) team, we are looking for a Senior Business Process Specialist who thrives on detail, collaboration, and driving meaningful improvements.
If you are precise, structured, and proactive — with an eye for regulatory compliance and a passion for creating processes that empower the business — this could be your next big step.
What you’ll do
In this role, you will be central to analysing, designing, and executing on optimizing business processes to improve efficiency, ensure regulatory compliance, and enable collaboration across the organization.
You’ll be expected to:
- Perform quality assurance and compliance assessments of documented business processes, procedures, and policies.
- Analyse and streamline processes, recommending improvements to enhance scalability, performance, and customer satisfaction.
- Document and embed scalable processes aligned with company standards, regulatory requirements, and best practices.
- Support and drive implementation of improvement initiatives in collaboration with teams across Inpay.
- Act as a bridge between GRC and the wider business, ensuring smooth adoption of new processes.
- Support and report on GRC compliance, audits, and process health.
Areas of Responsibility
- Lead and support process optimization projects, audits, and compliance initiatives.
- Facilitate information gathering and documentation for audits and assessments.
- Ensure policies, processes, and procedures remain current, relevant, and compliant.
- Maintain and continuously improve Inpay’s Quality Management System (QMS).
Who are we looking for
- You are structured, detail-oriented, and proactive with a collaborative mindset. You thrive in a fast-paced, international environment, and you’re motivated by creating order, enabling compliance, and making processes run smoothly.
- Must-have experience:
- 5+ years in Business Process Management, Governance, Risk & Compliance, or a related field.
- Proven record in process design, optimization, and documentation.
- Familiarity with regulatory frameworks (AML, GDPR, DORA, PSD2, PCI-DSS).
- Knowledge of ISO standards (ISO 9001, ISO 27001).
- Strong skills in facilitation, stakeholder engagement and change management.
- Excellent written and verbal communication – able to make the complex simple.
- A data-driven problem solver with strong analytical skills.
- Nice to have
- Experience from the payments or fintech industry.
- Understanding of project management best practices.
- Fluent in Danish.
Mindset & Approach
- Detail-driven & compliance-oriented - You bring structure, documentation, and accuracy.
- Collaborative & supportive - You build trust and create alignment across teams.
- Action-oriented - You ensure progress and results without losing quality.
At Inpay, our core values drive our success. We seek individuals who embody these values:
Customer First: You demonstrate professionalism, prioritize customer satisfaction, and deliver high-quality results.
Raise the Bar: You maintain a positive attitude, foster resilience and adaptability, and strive for continuous improvement.
Accountability: You take responsibility for tasks, show initiative in problem-solving, and meet commitments.
Fearless Innovation: You embrace a growth mindset, seek learning opportunities, and drive innovation.
Together We Can: You build positive relationships, collaborate effectively, and support team success.
Action: You are proactive, action-oriented, and committed to delivering results.
If these values resonate with you, we want to hear from you!
What we offer: From flexible working hours to social events, professional development, and health insurance, we strive to offer one of the best working environments around.
Ready to join? Inpay is a cross-border payments company, connecting businesses and communities to a global banking network that helps them thrive. Since 2008, we've helped financial institutions, iGaming operators, corporates, NGOs, and others move money to the right places quickly, easily, and securely.
Our smart technology, innovative products, robust compliance, and in-house experts from 45+ countries solve complex payment challenges with an industry-leading 99% transaction success rate. We are regulated by the Danish Financial Supervisory Authority.
Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here. Find out more about Inpay here.
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