Senior Customer Service Representative

Wolters Kluwer | Tax & Accounting (TAA) — Svendborg

About the Role

Wolters Kluwer Tax & Accounting (TAA) in Svendborg is seeking a skilled Senior Customer Service Representative to join our dedicated support team. In this role, you’ll leverage your advanced expertise to resolve non-standard customer issues, enhance service processes, and contribute to the delivery of an exceptional customer experience. You’ll also act as a key resource within the team.

Key Responsibilities

• Manage complex customer inquiries and provide thorough, expert-level solutions.
• Conduct advanced troubleshooting and resolve non-standard operational problems.
• Support the continuous improvement of customer service processes and workflows.
• Ensure accuracy and completeness of customer records and documentation.
• Collaborate with cross-functional teams across Wolters Kluwer to enhance the customer experience.
• Stay informed on product updates, industry trends, and developments relevant to TAA solutions.

Skills & Competencies

• Advanced Communication: Clear, effective communication in both written and verbal form.
• Customer Insight: Strong understanding of customer behaviour, expectations, and needs.
• Complex Problem‑Solving: Ability to solve advanced issues with innovative, practical solutions.
• CRM Expertise: High proficiency with CRM platforms and customer support tools.
• Process Improvement: Demonstrated ability to optimise workflows and enhance efficiency.
• Industry Knowledge: Updated understanding of relevant trends within tax, accounting, or software services.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.