Senior Solution Team Lead

Are you ready to take the lead in shaping the future of our Salesforce instance?

Join us at Basware as a Senior Solution Team Lead and play a pivotal role in driving our business forward.

As the Senior Solution Team Lead, you'll be at the forefront of configuring and optimizing our Salesforce instance to meet the evolving needs of our business. You'll employ Salesforce best practices, manage delivery timelines, and provide ongoing support to ensure the success of our Salesforce initiatives. If you're passionate about harnessing the power of Salesforce to drive innovation and streamline processes, we want to hear from you!

Key Responsibilities:

• Oversee Basware's Salesforce instance, including configuration, deployment into production, and maintenance.
• Establish and manage the internal Salesforce support team, including defining roles, recruiting, onboarding, and enabling a high performance team of Salesforce certified SME’s to fit Basware’s Salesforce footprint over time.
• Establish and coordinate third-party support arrangements for ongoing maintenance.
• Manage delivery timelines, escalate issues, and project manage Salesforce-specific projects to ensure successful implementation.
• Provide end-user system training, post-project release support, and assist in developing training and user adoption programs.
• Handle basic administrative functions, including user account maintenance, report generation, internal system audits, and preparation for upgrades.
• Work with stakeholders to establish suitable processes to support administrative, development, and change management activities.
• Creatively and analytically solve problems to optimize Salesforce functionality.
• Possess exceptional verbal and written communication skills to effectively communicate with stakeholders at all levels of the organization.

We are looking for a professional with

• Minimum 3 years of experience as a Salesforce.com administrator
• 3 - 5 years working in a client-facing role as a consultant and/or technical support
• Proven experience building and leading teams of technical solution managers
• Experience with Sales Cloud and Service Cloud in both classic and lightning interfaces
• Solid understanding of enterprise-level Salesforce.com instances
• In-depth knowledge of Salesforce CPQ, CLM, and Billing solutions
• Experience delivering Einstein or Salesforce projects using agile methodology
• Hands-on experience with data loading and transformation
• Ability to meet deadlines while prioritizing simultaneous requests
• Proficiency in process builder, workflow, validation, and assignment rules
• Strong understanding of Salesforce.com best practices and functionality

Certificates and Licenses:

• Saleforce.com Admin (ADM201 and ADM211) certified
• Advanced Admin, Sales Cloud, Service Cloud and Developer certifications preferred
• Will be required to obtain additional certifications upon an agreed schedule.

At Basware, we are dedicated to attaining excellence as a leading SaaS company, and your expertise will be instrumental in realizing this ambition. Join us and unlock your potential in shaping the future of Salesforce at Basware. Apply now to embark on an exciting journey of innovation and growth with us!

Our offering

At Basware, you will be part of the dynamic and forward-looking company. We have an open working atmosphere and a great Basware spirit. We offer you competitive compensation aligned with your competencies and performance, a supportive team, and an opportunity to build your career in an international environment that drives you to succeed.

Our recruitment process will include pre-employment actions such as reference checks.