Service Delivery Analyst

At Scalepoint, we aim for the stars. Our ambition is clear: we want to conquer the world! We help insurers help their customers, and we currently support 25 insurers across four European countries.

We're now looking for a Student Assistant to join our Customer Success Department as a Service Delivery Analyst. In this role, you'll be fully integrated into the team, with your own areas of responsibility. You'll produce data and analysis used directly in collaboration with our customers and engage with a wide range of internal stakeholders.

Teamwork, knowledge sharing, and having fun at work are central to how we operate in Service Delivery. Our culture is informal and open – we enjoy solving challenges together and take pride in supporting one another. You’ll also be part of a collaborative and innovative environment where your contributions make a real difference.We imagine you are studying a degree in Economics, Business, or a related field and are seeking hands-on experience alongside your studies. Ideally, you’re in your 2nd or 3rd year of your Bachelor’s and are able to commit to 15-20 hours per week, with flexibility during exam periods.
 
We're excited to meet you if you:

• Have strong analytical skills and a structured approach to tasks
• Are confident working with Excel and PowerPoint
• Have a service-minded, positive attitude
• Communicate clearly and effectively (in Danish and English)
• Can work independently and take initiative
• Are curious by nature and not afraid to challenge the status quo

As a Student Assistant in Service Delivery, you'll help service our customers by:

• Maintaining and delivering standard customer reports
• Analyzing product usage and identifying opportunities for optimization
• Supporting operational and tactical activities (e.g. status meetings, performance reviews, and service meetings)
• Monitoring service level agreements to ensure contractual compliance

Before you answer this question, let us emphasize that we will support your need to succeed. We’ll also pair you with a buddy who will be there to help and support you beyond onboarding. You can expect a warm welcome from your colleagues and learn more about your role and the Scalepoint culture. 
  
 If this interests you, please submit your application, and your CV as soon as possible. We review applications and conduct interviews on an ongoing basis. 
  
 Don't hesitate to get in touch with our Head of Service Delivery Philip Elex-Carentius, at [email protected] if you have any questions.