Customer Success Manager - with Great Benefits

We are looking for a motivated Customer Success Manager to join our awesome team at Kamstrup A/S in Jylland.
Growing your career as a Full Time Customer Success Manager is an amazing opportunity to develop relevant skills.
If you are strong in presentation, persuasion and have the right drive for the job, then apply for the position of Customer Success Manager at Kamstrup A/S today!

Are you intrigued by delivering excellent service and advice to our customers across all business areas? Do you have experience with delivering high-quality IT, systems, and service solutions? Do you want to become responsible for identifying additional sales opportunities, services and being involved in tender processes in an international company in rapid growth?

Become part of Service Management at Kamstrup
Kamstrup is a Danish technology company and a world leading supplier of intelligent metering solutions and services. We experience significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption and was in 2022 awarded with the innovation prize by Dansk Industri (DI). Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a Customer Success Manager to join our Service Management team.

With a direct reference to our Service Management Manager, you will become a part of a team of 7 dedicated colleagues who work together to ensure high customer satisfaction through an understanding of the customer journey in Kamstrup. The team is organized in three main roles: Service Delivery Management, Project Management and QHSE Management. Through strategic initiatives, a strong customer mindset and support to other functions in Kamstrup, we contribute to the journey towards being a more service driven business.

Customer Success Manager with a focus on customer value realization and aftersales
In the role as Customer Success Manager, your primary tasks will be to ensure that we deliver high customer value to our customers. You will be expected to establish long-term relationships and securing the correct customer product portfolio over time. Furthermore, you will be identifying new sales opportunities with existing customers as well as participating in tendering processes.

In addition, you will be responsible for:

• Development and introduction of new strategic services
• Contributing to optimization and further development
• Keeping an eye on data driven optimization etc.
• Identification, scoping and implementation of new services in close collaboration with Product Management and Sales
• Driving initiatives and processes to improve services to customers
• Reporting Service Level performance and defined KPIs to our customers

Personality matters
We are looking for a Customer Success Manager who excel in working closely together with internal and external stakeholders to identify opportunities for improvements and sales opportunities. We imagine that you have a relevant educational background at minimum bachelor’s level in engineering, IT, Business Administration or similar. You have +3 years of experience from a role where you have worked with customers and/or projects preferably from the energy, IT, or telecom industry. Furthermore, experience with tenders, project management or delivery of improvement projects is considered an advantage.

As a person you are self-driven, structured and possess a proactive mindset, which helps you deliver on promises within deadlines. Furthermore, you succeed through your ability to create real value for our customers though deep customer insights and understanding.

It is a requirement that you speak and write English fluently. Other Scandinavian languages is an advantage.

We offer more than just a job
As our new Customer Success Manager, we offer you a unique opportunity to be involved in our journey towards being a value-adding service provider in our industry. You will become part of a strong team and company that focuses on service and wants to make a difference for our customers. You will have good opportunities to influence the direction of the service area in close collaboration with competent and committed colleagues.

We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Service Management Manager, Lissen Sahl Møller on tel. Se telefonnummer på jobbank.dk.

Benefits of working as a Customer Success Manager in Jylland:

● Company offers great benefits
● Advancement opportunities
● Attractive package