Are you ready to take the lead in project managing our programme to build a world class customer care within our marine segment? Then you might be our new colleague at Hempel.
With our Double Impact strategy, our ambition is to double Hempel’s revenue by 2025 through both organic growth and mergers or acquisitions. This significant step-change in our growth will be delivered through leadership in our chosen segments, customer partnerships and sustainability leadership. To support the ambition, we aspire to build a world class customer care function for our Marine Segment delivering operational excellence in the end-to-end after sales processes
This is a new position, and you will hence get a unique opportunity to put your own fingerprint on our transformation in marine customer care! Says Tine Gundersen, Director, Marine processes for Customer Care
Here’s some of the other things you can look forward to
Hempel’s Customer Care Marine team is responsible for several After Sales processes, including Order-to- Cash and having delivery coordination and customer communication as main tasks.
The organisation has been growing alongside the growth rates. What we will look into now is enabling a more scalable growth.
Our ambition is to build a world class and scalable customer care and you will run the execution of this programme as a true transformation project.
We have decided upon a number of design principles and within those identified several large scale initiatives which fit into a well-defined roadmap.
The initiatives cover – process optimisation and alignment, people and leadership incl. design of training programmes, technology (inc. intelligent automation and implementation of a ticketing system), performance management, organisation and governance (incl. systems and data ownership) and more.
Your role will be to manage the implementation alongside a team of programme colleagues as well as the full 180 + colleagues in customer care marine, working across the globe. The transformation programme will be run by a team reporting directly into the customer care marine management team.
The preferred location for this position is in Kgs. Lyngby, Denmark
You should expect around 20-30 international travel days per year.
“We’re looking for an experienced project manager who is strong at engaging people and stakeholders to drive a transformation”
We expect that you have a degree at Bachelor or Master’s level. The field is less important – we value passion and drive above papers. You have previous experience with managing large change programmes and experience with change management both in terms of planning, advising and execution.
You must command perfect English – both written and verbally.
As a person, you are curious by nature; you find it natural to ask “why or why not?” and will challenge status quo when you see room for improvement. In your approach to your work, you are well-organized, structured and proactive. Result-driven, but understanding the process to achieve those results. You are able to listen to and connect with people at all levels of an organisation and have the ability to actively work with the informal subtleties and dynamics that exists in the eco system of an organisation.
Application and further information
To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link ‘Apply‘. Final deadline for applications is 31st March 2023.
For further information about the job, please contact Tine Gundersen, Director Business Processes, Marine on Se telefonnummer på jobbank.dk
More about Hempel
At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.
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