Monitoring, Evaluation, Accountability, and Learning

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. 

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our Community Centers.

About the job:

ِAs a Monitoring, Evaluation, Accountability and Learning (MEAL) Officer, you will support the effective monitoring, accountability and evaluation of DRC Syrias’ programme, as per MEAL strategy ensuring achievement of MEAL standards and program quality. To this end, you will be responsible for conducting monitoring visits, supporting program teams in data collection and analysis, tool design and collecting M&E information from field sites and activities for effective information management, accountability and reporting.

Responsibilities:

Monitoring

• Participate in the development of M&E tools and guidelines for data collection, collation and reporting (ensuring these are gender sensitive) and that they are translated correctly
• Support the relevant programme team to carry out data collection in accordance with the M&E plan, including use of various monitoring and assessment tools, such as surveys, focus group discussions, interviews, and pre- and post- training questionnaires
• Support the programme team and PDQ Manager on all field data collection exercises and data management, involving:
  • Recruitment and training of data collectors
  • Carry out and supervise field data collection and data entry
• Gather feedback from beneficiaries and community stakeholders on activity implementation, outcome and impact
• Undertake periodic monitoring visits to project sites to assess progress against agreed MEAL system and indicators and monitor implementation quality and progress
• Update programme indicator performance tracker on a monthly basis
• Ensure monitoring schedule, data collection targets, and reporting deadlines are adhered to
• Draft and share with the PDQ Manager the daily/weekly/monthly work plan
• Systematically check data for quality, accuracy and consistency, and providing feedback as necessary
• Report/alert to project team on regular basis on any anticipated project issues, risks and any emerging opportunities and threats to the project implementation, related to this role

Accountability:

• Support in the roll out of CHS accountability findings/recommendations and share regularly in an appropriate format
• Support collection of beneficiary data through DRC FCRM mechanism, and ensure that feedback is channeled to programme teams and that follow up to beneficiaries is tracked, ensuring adherence to agreed standards
• Uphold the professional standards related to the provision of humanitarian assistance, as well as DRC's Code of Conduct, and ensure their compliance within project activities
• Support in the roll out of trainings of accountability standards such as CHS, SPHERE, PSEA, DRC Code of Conduct etc
• Support the PDQ Manager in developing materials for accountability, Code of Conduct etc.
• Carry out training to identified focal points across all teams on DRC Code of Conduct to beneficiaries, volunteers, &/or service providers.

Evaluation, Review, and Learning:

• Share relevant MEAL findings with programme team in an appropriate format and follow-up their implementation.
• Assist the programme team in documenting lessons learnt and provide support to internal/external reviews, evaluations, and lessons learned exercises have to be conducted.
• Collect best practices and case studies which demonstrate qualitative and quantitative changes over the period.
• Support monitoring reviews and learning events.

Reporting:

• Draft monitoring reports recording results of monitoring activities (progress and quality)
• Participate in analysis of quantitative and qualitative data
• Support the PDQ Manager in presenting the results of the analysis, and share the findings in an appropriate format
• As necessary, contribute requested inputs towards monthly or quarterly donor reports
• Work closely with the grants and information management team to ensure that data collected can be verified, analysed and reported accurately and in a timely manner.

Operations:

• Complete all necessary operations support tasks (relating to role), including related to administration, finances and logistics, in compliance with internal directive and policies as communicated by the PDQ Manager and/or the relevant DRC support departments
• Work closely with enumerators on service contract and provide support as appropriate
• Proactively participate in programme coordination meetings
• Work closely with the programme teams to implement MEAL and reporting; facilitating peer-to-peer learning
• Ensure all MEAL-related data and files are properly organized and stored in the available archival system
• Assist with other duties as required by the PDQ Manager.

Experience:

• At least 2-3 years of experience related to humanitarian assistance, international development, M&E, or social science research
• Demonstrable experience in project/program planning, implementation, reporting, monitoring and evaluation
• Demonstrable experience in producing analytical information products from primary and secondary data sources
• Sufficient knowledge and understanding with humanitarian principles, especially Core Humanitarian Standards and Do No Harm Framework
• Demonstrable experience in training and facilitation skills
• Strong analytical skills, especially in Microsoft Office Suite (good Word and Excel skills essential)
• Excellent interpersonal and problem-solving skills, creativity and flexibility
• Self-motivated and organized with a demonstrated capacity to manage time and personal work plan
• Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well
• Demonstrated ability to handle sensitive issues with discretion and confidentiality along with attention to detail
• Fluent in written and spoken English and Arabic
• Willingness to travel and visit field
• Potential and flexibility of attitude to learn

Education:

• Bachelor’s degree preferred in a related field of social science, such as anthropology, humanitarian, or development studies.
• Statistical or computer certificates

Languages:

• Arabic: Fluent.
• English: Fluent

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: Six Months

Level: Non-Management H2

Location: Syria - Aleppo 

Expected Start date: 01 July 2024

Application process

Interested? Then apply for this position here:  Monitoring, Evaluation, Accountability, and Learning (MEAL) Officer - Application Form (hr-manager.net)

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered .

Applications close  

Applications will be reviewed on a rolling basis.  DRC reserves the right to conduct tests and interviews before the closing date and can close the advertisement earlier in case of finding a suitable candidate

Need further information?

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport .

For further information about the Danish Refugee Council, please consult our website