Case Manager Level

Job Level: Entry Level

Location: Charlestown, NSW, AU, 2290

Area of Expertise: Customer Services & Claims

Unit: Allianz Australia

Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 45703

Position Cluster: Non-Executive

Case Manager – Personal Injury | Charlestown

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The role


The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements. This is a permanent, full-time role.

You'll be responsible for

• Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
• Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
• Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
• Ensuring data is maintained through correct data entry.
• Actively contributing to the achievement of business targets and participate in departmental projects, as required.

About you

• You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
• You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

What's on offer?

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let’s care for tomorrow.

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