Internship: Freight Digital Customer Journey

Do you study International Shipping & Trade at Copenhagen Business School, and are you looking for an internship where you can set direction and create valuable impact? Join us to help shape the future of digital freight through innovative projects in a dynamic international company.

Be part of the movement - and play your part

Internship: Freight Digital Customer Journey

In this role, you will support key initiatives within the transformation of the digital customer journey for our Global Freight Customer Service organisation at DFDS. Our ambition is clear: by 2030, we want to deliver a seamless, digital, and standardised set-up that makes it easy to be a customer and easy to interact with customers across all freight touchpoints.

To achieve this, our Customer Service transformation is built on three strategic pillars:

1) Self-Service:

• Building a one-stop-shop where customers can book and track units throughout the entire journey and across transport modalities.

2) Contact Center Platform:

• Creating an interaction platform that enables Customer Service teams to engage with customers efficiently when support is needed, supported by a knowledge base that enhances the overall customer experience.

3) Control Tower:

• Developing our internal platform for managing customer bookings, providing Customer Service with a more seamless and standardised way of handling bookings and tracking units across the DFDS network.

As an intern, you will work across all three pillars, supporting and driving the planning, coordination, and delivery of transformation initiatives. You will gain exposure to business and technology stakeholders and help ensure that projects move forward efficiently while creating value for our Customer Service organisation and customers.

Examples of responsibilities

• Lead and assist on projects in various areas along the customer journey to help drive digitisation and standardisation across the DFDS Ferry domain (e.g. standardising customer service and sales processes)

• Drive or assist with project planning, coordination, and follow-up on key initiatives depending on size of project

• Prepare presentations for key stakeholders at all levels of the organisation including the executive suite

• Manage stakeholders e.g. local DFDS offices, and help roll out digitalisation and standardisation initiatives by interacting with particularly local customer service teams

• Conduct end-to-end process explorations and ad-hoc analyses, incl. building business cases

• Helping track project progress, dependencies, risks, and actions across initiatives

• Support with implementations e.g. testing, plan change management activities and ensure solutions are properly adopted

You will gain hands-on experience with large-scale business transformation, digital product development, process improvement, and change management in an international organisation.

You will play an important supporting role in our Customer Service transformation by helping teams stay aligned, ensuring key activities are coordinated effectively, and contributing to the successful adoption of new digital solutions and ways of working across the organisation.

About you

Are you eager to deepen your knowledge in the field of digital freight, and do you have a strong work ethic and passion for learning? Then this internship is for you!

Additionally, we are looking for you who have:

• A positive and curious mindset, also in dynamic periods

• A desire to make an impact, share your ideas and learn from others

• You keep things on track and get the details right

• Good collaboration skills, excited to contribute to an international organisation with colleagues from diverse backgrounds

Furthermore, you are:

• Studying BSc International Shipping & Trade at Copenhagen Business School, ready to intern from September 2027

• A natural problem solver, when working individually and in a team

• Detail-oriented, ensuring accuracy in your work

• Proactive in identifying and understanding data sources and solutions to data collection

• Confident using Microsoft Office tools, especially Excel and PowerPoint. Power BI or similar tools is a plus

• Curious about AI and eager to use it to solve real business problems

We believe the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

We promote a great workplace with a diverse and vibrant community. Our newly built headquarters in Copenhagen is a unique, modern workplace. Here, we enjoy our own game room, fitness & massage, cantina and café, and a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.

You’ll get the opportunity to join our student community, where you can participate in social and professional activities, connecting with fellow students from various departments across the organisation.

We plan to welcome two interns from BSc International Shipping & Trade in 2027, one in Global Customer Service and one in Procurement Technology, Sustainability & Operations. This gives you a chance to join a small cohort where you can share experiences, exchange ideas, and grow together.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills and desire match this role, we’d love to hear from you. Please apply as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

For questions about the recruitment, contact [email protected].

We look forward to hearing from you.