Call Center Officer - Remote Work

Job Description:

We are looking for a dedicated and resourceful Call Center Officer to join our team at ReSound. This is a remote work position based in Arhus, Midtjylland, Denmark. As an Entry Level employee, no prior experience is required, but a willingness to learn and grow in this role is essential.

Responsibilities: 1. Handling inbound and outbound calls from customers with professionalism and courtesy. 2. Providing information about our products and services to customers in a clear and concise manner. 3. Resolving customer complaints and issues in a timely and efficient manner. 4. Maintaining accurate records of customer interactions and transactions. 5. Collaborating with team members to ensure a seamless customer experience. 6. Adhering to company policies and procedures at all times. 7. Meeting and exceeding daily performance targets.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong problem-solving abilities. 3. Ability to work independently and as part of a team. 4. Strong time management skills. 5. Leadership qualities. 6. Dedication to providing exceptional customer service. 7. Comfortable using computer systems and software.

Benefits: 1. Dental insurance. 2. Free accommodation for remote work. 3. Retirement plan.

Working Environment: At ReSound, we are dedicated to understanding and exceeding customer expectations. Our team works together to create a positive and supportive work environment where everyone can thrive.

Equal Opportunity Statement: ReSound is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

Join our team at ReSound and start your career in customer service today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.