Chat Support Manager - Remote Work

Job Description:

Orsted, a leading renewable energy company, is currently seeking a part-time Chat Support Manager to join our team remotely. As a Chat Support Manager, you will be responsible for overseeing the chat support team, ensuring high-quality customer service and resolving customer inquiries efficiently.

Responsibilities: - Manage and lead the chat support team, providing guidance and support to team members - Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction - Resolve escalated customer issues and provide training to team members on handling difficult situations - Collaborate with other departments to address customer feedback and implement improvements to the chat support system - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - 7 years of experience in customer service or chat support roles - Proven experience in a leadership or management role - Confidence and energy to lead a team and drive results - Adaptability to changing situations and willingness to problem-solve in high-pressure environments - Excellent communication skills and ability to build strong relationships with team members and customers

Benefits: - Free food during working hours - Remote work flexibility - Profit sharing opportunities

Working Environment: At Orsted, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where all team members can thrive.

Equal Opportunity Statement: Orsted is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: May 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.