Chat Support Manager - Remote Work

Job Description:

Søstrene Grene is seeking a motivated and hardworking Chat Support Manager to join our team remotely. As a Chat Support Manager, you will be responsible for managing a team of chat support representatives, ensuring excellent customer service and resolving customer inquiries efficiently. This position requires a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage a team of chat support representatives, including scheduling, training, and performance evaluations - Monitor chat support metrics and provide regular reports to upper management - Implement strategies to improve customer satisfaction and resolution rates - Handle escalated customer inquiries or complaints - Work closely with other departments to ensure seamless communication and resolution of issues - Stay up-to-date on industry trends and best practices in chat support management - Provide guidance and support to team members as needed

Requirements: - Minimum of 8 years of experience in chat support management - Demonstrated experience in project management and problem-solving - Strong communication and interpersonal skills - Proficiency in chat support tools and software - Ability to work independently and as part of a team - Motivated and hardworking individual who strives for excellence - Bachelor's degree in a related field preferred

Benefits: - Profit sharing opportunities - Company equipment provided - Parental leave benefits

Working Environment: At Søstrene Grene, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Søstrene Grene is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: 2024-07-22

If you meet the requirements and are interested in joining our team as a Chat Support Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.