Client Support Assistant - Remote Work

Job Description:

As a Client Support Assistant at Velux, you will be responsible for providing remote assistance to clients, ensuring their needs are met in a timely and professional manner. This role requires a high level of reliability and independence, as you will be working remotely and must be able to manage your workload effectively. The ideal candidate will have at least 3 years of experience in customer support or a related field.

Responsibilities: 1. Respond to client inquiries via email, phone, or chat in a timely and professional manner. 2. Provide product information and assistance to clients, resolving any issues or concerns they may have. 3. Coordinate with internal teams to ensure timely resolution of client requests. 4. Maintain accurate records of client interactions and transactions. 5. Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling products. 6. Assist in training new team members on client support processes and procedures.

Requirements: 1. 3+ years of experience in customer support or a related field. 2. Excellent presentation and communication skills. 3. Ability to work independently and manage time effectively. 4. Proficient in Microsoft Office and CRM software. 5. Bachelor's degree in a related field is preferred.

Benefits: 1. Profit sharing opportunities. 2. Remote work flexibility. 3. Life insurance coverage.

Working Environment: Velux provides a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. As a remote worker, you will be part of a supportive team that collaborates effectively across different locations.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Velux is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.