Customer Care Assistant - Remote Work

Job Description:

Chr. Hansen Holding is seeking a passionate and independent Customer Care Assistant to join our team on a part-time basis. This remote work position is located in Ålborg, Nordjylland, Denmark, and is at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities:

- Providing exceptional customer service via phone, email, and online chat channels - Handling customer inquiries, complaints, and feedback with professionalism and efficiency - Troubleshooting technical issues and providing timely solutions - Collaborating with internal teams to ensure customer satisfaction and retention - Maintaining accurate records of customer interactions and transactions - Identifying opportunities for improvement in processes and customer service strategies - Demonstrating creativity and leadership in problem-solving and decision-making - Adhering to company policies and procedures to ensure a positive customer experience - Working independently in a remote environment to meet and exceed performance goals

Requirements:

- Proven experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong organizational skills and attention to detail - Ability to work efficiently in a remote setting - Creativity and leadership qualities to drive customer care initiatives - Proficiency in Microsoft Office and CRM software - Knowledge of customer service best practices and industry trends - Must be passionate about providing top-notch customer care from a remote location

Benefits:

- Free accommodation for eligible candidates - Visa sponsorship for international applicants - Remote work flexibility to accommodate work-life balance

Working Environment:

At Chr. Hansen Holding, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering high-quality customer care services and building lasting relationships with our clients.

Deadline to apply: July 7, 2024

Equal Opportunity Statement:

Chr. Hansen Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.