Customer Care Associate - Remote Work

Job Description:

SANOVO Technology Group is seeking a highly motivated and energetic Customer Care Associate to join our team in a remote work position. As a Customer Care Associate, you will be responsible for providing top-notch customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues effectively and efficiently. 3. Collaborate with other team members to ensure excellent customer service delivery. 4. Conduct research to provide accurate information to customers. 5. Maintain detailed records of customer interactions and transactions. 6. Utilize technology tools and resources to improve customer service processes. 7. Identify opportunities for improvement in customer service procedures.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Energetic and independent personality traits. 3. Strong attention to detail and research skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work effectively in a remote environment. 6. Proficiency in Microsoft Office and customer service software. 7. Availability to work part-time hours.

Benefits: 1. Company transportation for work-related travel. 2. Company-provided equipment for remote work. 3. Free accommodation for overnight stays, if required.

Working Environment: At SANOVO Technology Group, we embrace a working environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration, creativity, and continuous learning to achieve our goals.

Equal Opportunity Statement: SANOVO Technology Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.

Deadline to Apply: Interested candidates should submit their applications by July 12, 2024. We look forward to welcoming a dedicated and enthusiastic Customer Care Associate to our team at SANOVO Technology Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.