Customer Care Manager - Remote Work

Job Description:

Kvik is seeking a talented and experienced Customer Care Manager to join our team on a part-time basis. This position will be remote and will require a driven and hardworking individual who is committed to providing excellent customer service. As a Customer Care Manager, you will be responsible for managing a team of customer care representatives, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Manage a team of customer care representatives, providing guidance and support as needed - Monitor customer interactions to ensure quality and consistency - Develop and implement customer care strategies to improve overall customer satisfaction - Collaborate with other departments to resolve customer issues and improve processes - Analyze customer feedback and data to identify trends and areas for improvement - Provide regular reports to management on team performance and customer satisfaction levels

Requirements: - Minimum of 6 years of experience in a customer care role - Strong leadership qualities and ability to motivate a team - Excellent communication and interpersonal skills - Attention to detail and critical thinking abilities - Ability to work independently and remotely - Proficiency in customer relationship management software - Bachelor's degree in a related field preferred

Benefits: - Remote work flexibility - Life insurance - Vision insurance

Working Environment: At Kvik, we are committed to creating a high-energy workplace focused on delivering impactful results. Our team is dedicated to achieving success and making a difference in the lives of our customers. We value teamwork, collaboration, and innovation, and we are looking for individuals who share our passion for excellence.

Deadline to Apply: The deadline to apply for the Customer Care Manager position is May 1, 2024.

Equal Opportunity Statement: Kvik is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.