Customer Service Manager - Remote Work

Job Description:

Søstrene Grene, a leading retail company based in Ålborg, Nordjylland, DK, is seeking a dedicated and hardworking Customer Service Manager to join our remote team. This part-time position at the associate level requires a minimum of 5 years of experience in customer service.

Responsibilities: - Manage a team of remote customer service representatives - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor team performance and provide feedback and coaching as needed - Analyze customer feedback and data to make improvements to the customer service department - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Bachelor's degree in a related field preferred - Proven experience in customer service management - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office suite and CRM software

Personality Traits: - Dedicated to providing excellent customer service - Hardworking and committed to achieving results

Soft Skills: - Ability to work collaboratively with others - Strong problem-solving abilities

Benefits: - Visa sponsorship for qualified candidates - Parental leave benefits - Paid Time Off (PTO) for work-life balance

Working Environment: At Søstrene Grene, we prioritize employee well-being through health and wellness initiatives. Our remote team is supported with the resources and tools needed to succeed in their roles.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Søstrene Grene is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.