Customer Service Officer - Remote Work

Phase One is seeking a dynamic and energetic Customer Service Officer to join our team on a part-time basis. This is a remote work opportunity based in Frederiksberg, Hovedstaden, DK, and is ideal for individuals who are dedicated to providing exceptional customer service.

Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a professional and timely manner - Identify and assess customers' needs to achieve satisfaction - Keep accurate records of customer interactions and transactions - Follow communication procedures, guidelines, and policies - Stay up to date on product knowledge and company offerings - Assist with customer retention and upselling when opportunities arise

Requirements: - At least 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong research and decision-making skills - Ability to work independently and in a team - Energetic and dedicated personality traits - Experience with remote work preferred

Benefits: - Joining Bonus - Travel opportunities - Paid sick leave - Commitment to environmental responsibility and sustainable practices

Equal opportunity statement: Phase One is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

If you are passionate about customer service and meet the requirements outlined above, we encourage you to apply by the deadline on May 24, 2024. Join Phase One and become part of a team dedicated to excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.