Customer Service Representative - Remote Work

Job Description:

Danish Crown is seeking a motivated and experienced Customer Service Representative to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home in Frederiksberg, Hovedstaden, Denmark.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and online chat. 2. Resolve customer inquiries and issues in a timely and efficient manner. 3. Process orders, returns, and exchanges accurately. 4. Collaborate with internal teams to ensure customer satisfaction and resolve any escalated issues. 5. Maintain accurate records of customer interactions and transactions. 6. Assist with sales support and provide product information to customers. 7. Identify and implement process improvements to enhance the customer experience. 8. Meet and exceed KPIs related to customer service metrics.

Requirements: 1. Minimum of 4 years of experience in a customer service role. 2. Strong communication skills and the ability to problem-solve effectively. 3. Hardworking attitude with a high level of confidence when dealing with customers. 4. Ability to work well in a team environment and manage multiple projects simultaneously. 5. Proficient in using customer service software and Microsoft Office Suite. 6. Availability to work part-time hours with flexibility to adjust schedule as needed.

Personality Traits: 1. Hardworking 2. Confident

Soft Skills: 1. Teamwork 2. Project Management

Benefits: 1. Travel & spending expenses 2. Free food 3. Profit sharing

Working Environment: At Danish Crown, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where our team can thrive.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Danish Crown is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.