Customer Service Specialist - Remote Work

Job Description:

We are looking for a passionate and dedicated Customer Service Specialist to join our remote team at William Demant Holding. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving any issues they may have, and ensuring their overall satisfaction. This is a part-time, entry-level position with no required years of experience.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with a high level of problem-solving skills - Provide product information and assistance to customers - Process orders, returns, and exchanges - Build strong relationships with customers and cultivate brand loyalty - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed customer service goals and KPIs

Requirements: - Strong communication skills, both written and verbal - Passion for helping customers and providing excellent service - Ability to work independently and in a remote team environment - Excellent time management and organizational skills - Persuasion skills to effectively address customer concerns - High school diploma or equivalent

Personality Traits: - Passionate about customer service and helping others - Dedicated to providing the best possible experience for customers

Soft Skills: - Problem-solving abilities to effectively address customer issues - Persuasion skills to influence customer decisions and resolutions

Benefits: - Life insurance coverage - Free food and snacks provided - Profit sharing opportunities

Working Environment: At William Demant Holding, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and a positive work environment where all team members are empowered to succeed.

Equal Opportunity Statement: William Demant Holding is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Deadline to Apply: 2024-05-29

If you meet the requirements and are passionate about customer service, we encourage you to apply for the Customer Service Specialist position at William Demant Holding. Join our team and help us provide exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.