Customer Service Specialist - Remote Work

DSV Panalpina is seeking a dedicated Customer Service Specialist to join our team on a remote basis in Arhus, Midtjylland, Denmark. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service through various communication channels, including phone, email, and chat. 2. Address customer inquiries and resolve issues in a timely and professional manner. 3. Process orders accurately and efficiently, ensuring customer satisfaction. 4. Collaborate with internal teams to coordinate shipments and logistics for clients. 5. Maintain a high level of product knowledge to assist customers effectively. 6. Assist with customer feedback analysis and contribute to continuous improvement of customer service processes. 7. Manage customer accounts and maintain accurate records of interactions.

Requirements: 1. Resilient individual with the ability to work independently and adapt to fast-paced environments. 2. Strong project management skills and the ability to multitask effectively. 3. Demonstrated ability in people management and working collaboratively with teams. 4. Excellent communication skills, both written and verbal. 5. Proficiency in Microsoft Office suite and CRM software. 6. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Profit sharing opportunities to reward your hard work and dedication. 2. Life insurance coverage to ensure peace of mind for you and your loved ones. 3. Remote work flexibility to support a healthy work-life balance. 4. Opportunities to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: DSV Panalpina is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected for their unique perspectives and contributions.

If you possess the required qualifications and are passionate about delivering exceptional customer service, we encourage you to apply before the deadline on July 13, 2024. Join us in our mission to make a positive impact on the world through efficient logistics and dedicated customer support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.