Customer Success Assistant - Remote Work

Job Description:

As a Customer Success Assistant at GN Store Nord, you will be responsible for providing exceptional support to our customers remotely. Your main goal will be to ensure customer satisfaction and retention through effective communication and problem-solving. This is a part-time position with entry-level seniority, requiring at least 1 year of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions via email, phone, or chat - Build strong relationships with customers and act as their advocate within the company - Collaborate with cross-functional teams to address customer needs and resolve issues - Track customer interactions and feedback to identify trends and areas for improvement - Assist in onboarding new customers and providing training on our products and services - Proactively reach out to customers to gather feedback and ensure their success - Stay up-to-date on product updates and industry trends to better support customers

Requirements: - Driven and reliable with a strong commitment to customer satisfaction - Excellent time management skills and emotional intelligence to handle challenging situations effectively - Ability to work independently and prioritize tasks in a remote work environment - Strong verbal and written communication skills in English (additional languages are a plus) - Proficiency in relevant software tools and platforms for customer support - A positive attitude and willingness to learn and adapt to new challenges

Benefits: - Free food provided during work hours - Opportunities for training and professional development - Joining bonus for new hires - Cultivate a sense of ownership and responsibility at every level of the company

Equal Opportunity Statement: GN Store Nord is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: May 29, 2024

Join GN Store Nord as a Customer Success Assistant and be a key player in ensuring our customers' success and satisfaction. Apply now to be part of our dynamic and inclusive team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.