Customer Success Assistant - Remote Work

We are looking for a dynamic and detail-oriented individual to join our team at Bang & Olufsen as a Customer Success Assistant. This is a remote work position based in Frederiksberg, Hovedstaden, Denmark. As an Entry Level position with 1 year of experience, this role is perfect for someone looking to gain valuable experience in customer success and remote work environment.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, troubleshoot technical issues, and assist customers with placing orders - Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention - Conduct research to understand customer needs and preferences, and use this information to offer personalized solutions and recommendations - Collaborate with other teams within the organization to resolve customer issues and improve overall customer experience - Assist in developing and implementing customer success strategies to drive retention and loyalty - Monitor customer feedback and use it to identify areas for improvement

Requirements: - Strong communication skills with the ability to engage and connect with customers - Adaptable and resourceful, able to thrive in a fast-paced remote work environment - Excellent research skills to gather relevant information and insights - Persuasive in influencing customer decisions and driving desired outcomes - Ability to work independently and prioritize tasks effectively - Basic understanding of customer relationship management systems and tools - Proficiency in Microsoft Office suite and other relevant software applications

Benefits: - Dental insurance - Vision insurance - Profit sharing program - Opportunities for professional development and growth within the company

Working environment: - Committed to environmental responsibility and sustainable practices - Supportive and inclusive team culture that values diversity and collaboration

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Bang & Olufsen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel welcomed and valued, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.