Customer Success Officer - Remote Work

Job Description:

H. Lundbeck is seeking a motivated and energetic Customer Success Officer to join our remote team. As a Customer Success Officer, you will be responsible for building and maintaining strong relationships with our customers to ensure their success with our products and services. This is a part-time entry-level position with the opportunity for growth within the company.

Responsibilities: - Communicate with customers via phone, email, and online chat to provide support and assistance - Understand customer needs and recommend products and services to meet those needs - Proactively reach out to customers to ensure satisfaction and address any issues or concerns - Collaborate with the sales team to identify new opportunities for customer success - Monitor customer usage data to identify trends and opportunities for improvement - Assist with onboarding new customers and providing training and support as needed

Requirements: - 1 year of experience in a customer-facing role - Energetic and reliable personality traits - Strong cooperation and persuasion skills - Ability to work independently and prioritize tasks effectively - Excellent communication skills, both written and verbal - High attention to detail and problem-solving skills - Basic knowledge of CRM systems and Microsoft Office suite

Benefits: - Paid sick leave - Free accommodation for remote work - Employee discounts on company products and services

Working Environment: At H. Lundbeck, we encourage a spirit of exploration and taking calculated risks for growth. We value diversity and inclusion in our workplace and strive to create a supportive and collaborative environment for all employees.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: H. Lundbeck is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.