Customer Success Specialist - Remote Work

Job Description:

Velux is seeking a motivated and experienced Customer Success Specialist to join our team on a part-time basis, working remotely. As an Associate Level Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services.

Responsibilities: - Manage and build relationships with customers, providing support and guidance throughout their journey with Velux - Proactively reach out to customers to ensure their needs are being met and address any concerns or issues they may have - Collaborate with internal teams to improve processes and enhance the overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Provide product demonstrations, training, and support to customers as needed - Gather insights and feedback from customers to contribute to product development and innovation

Requirements: - 2+ years of experience in a customer-facing role, preferably in a remote work environment - Hardworking and confident individual with a passion for customer satisfaction - Strong communication skills and the ability to build rapport with customers - Innovative mindset and a willingness to collaborate with others - Visa sponsorship available for qualified candidates - Medical coverage and free food provided as part of the benefits package - Equal opportunity employer

Working at Velux offers a supportive and inclusive environment where curiosity and questioning are encouraged to foster innovation and growth. If you are a customer-focused professional with a drive for excellence, apply now to join our team as a Customer Success Specialist. The deadline to apply is May 16, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.