Customer Support Manager - Remote Work

Job Description: Coloplast is seeking a talented and experienced Customer Support Manager to join our team on a part-time basis, working remotely. As a Customer Support Manager, you will be responsible for leading a team of customer support representatives, ensuring that they provide outstanding service to our customers. This role requires a candidate with at least 8 years of experience in a similar role, as well as a strong work ethic and a confident attitude.

Responsibilities: - Lead and manage a team of customer support representatives, providing guidance, training, and support as needed - Monitor customer support metrics and KPIs to ensure team performance meets or exceeds expectations - Handle escalated customer inquiries and complaints in a professional and efficient manner - Develop and implement strategies to improve customer satisfaction and retention - Collaborate with internal teams, such as sales and marketing, to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8+ years of experience in a customer support management role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Hardworking and confident attitude - Ability to work independently and remotely - Bachelor's degree in a relevant field is preferred

Benefits: - Paid overtime - Company-provided equipment - Gym membership

Working Environment: At Coloplast, we strive to provide a high-energy workplace where employees can achieve success and deliver impactful results. We value diversity and inclusion and are committed to creating a supportive and collaborative work environment.

Equal Opportunity Statement: Coloplast is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.