Customer Support Manager - Remote Work

Job Description:

We are looking for a motivated and adaptable Customer Support Manager to join our team at Chr. Hansen Holding. This position is remote and part-time, based in Ålborg, Nordjylland, Denmark. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for managing the customer support team, ensuring excellent service delivery to our clients worldwide.

Responsibilities: - Manage and lead a team of customer support agents, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and issues, ensuring timely resolution - Collaborate with other departments to ensure a seamless customer experience - Monitor key performance indicators and provide regular reports to management - Stay up-to-date with industry trends and customer preferences to continuously improve the support process - Develop and implement training programs for customer support agents

Requirements: - 7+ years of experience in customer support or a related field - Strong communication and people management skills - Proven ability to lead a team and drive results - Motivated and adaptable, with a strong customer focus - Excellent problem-solving skills and attention to detail - Experience working in a remote or distributed team environment - Proficiency in English (additional languages a plus)

Benefits: - Paid Time Off (PTO) - Disability insurance - Remote work flexibility - Collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: Chr. Hansen Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-12

If you meet the requirements and are passionate about delivering exceptional customer support, we encourage you to apply for the Customer Support Manager position at Chr. Hansen Holding. Join us in our mission to support our global customer base and drive customer success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.